Professional friendly clear explanations reassuring couldn’t be a better representative of Lexus totally satisfied thank you
1/8/2025
Nanette M. VERIFIED CUSTOMER
Always receive great service & wonderful customer service
1/7/2025
Wendell H. VERIFIED CUSTOMER
The website is very unfriendly when trying to edit an appointment.
1/7/2025
Alison B. VERIFIED CUSTOMER
Excellent service! Got me in quickly and remedied the problem! A+++
1/7/2025
Leszek P. VERIFIED CUSTOMER
Gerardo is a very nice person and professional.
He really made me feel special and appreciated.
1/7/2025
Mary D. VERIFIED CUSTOMER
All good . 5000 mile check up . Thx
1/7/2025
Lisa B. VERIFIED CUSTOMER
Jessie always does a great job of communicating with me and making the service appointment as convenient for me as possible.
1/7/2025
Myrna K. VERIFIED CUSTOMER
The service department at Lexus is outstanding!! I always appreciate having Jessie help me. He is so kind, caring and professional. He takes time to explain what is wrong with my vehicle before work is done on it, then explains what all was done when finished.
1/7/2025
Michael G. VERIFIED CUSTOMER
Gerardo is totally focused on customer support and making sure I have a great experience. I can’t ask for anything more.
1/7/2025
Thomas B. VERIFIED CUSTOMER
Jessie, thank you for the quick handling and response in sending a service technician out. Mark did a fantastic job! Overall, an exceptional service and experience.
1/7/2025
Lori F. VERIFIED CUSTOMER
Very helpful!
1/7/2025
Kathleen C. VERIFIED CUSTOMER
Also, who is Morgan? That was not my salesperson.
As previously mentioned, please call me if you would like to discuss my experience. ****-****-xxxx
Thank you,
Kathy
1/7/2025
Tess F. VERIFIED CUSTOMER
He was wonderful! Very kind and works quickly!
1/7/2025
Michelle G. VERIFIED CUSTOMER
Great, thanks!
1/7/2025
Ilene K. VERIFIED CUSTOMER
The work was completed in the time promised visiting Lexus of Omaha is always a pleasure.
1/7/2025
John A. VERIFIED CUSTOMER
I think Jessie does a good job. The check-in process was wonky for the following reasons: (Jesse wasn't the rep checking me in)
1. Rep wasn't aware of what services I was in for.
2. System wasn't aware of the VIP designation and as a result I was told I be charges for the 15000 mile service. Once discovered, the car had to be sent back into the shop. Jesse discovered the error and corrected - credit to him.
1/5/2025
Jennifer A. VERIFIED CUSTOMER
Morgan was great and have no complaints with her communication and her customer service. Overall, very disappointed in lexus of omaha.
1/5/2025
Kimberly M. VERIFIED CUSTOMER
Gerardo was excellent.
1/5/2025
Rori M. VERIFIED CUSTOMER
Explained things well and was super efficient. Really a nice person too