Northcutt Toyota Auto Repair Service

Dean was very polite helpful and took the time to explain everything to me I was very well pleased with the service I received today

I was told 1hr to 1&1/2 hrs. My car was completed in 45 minutes. Service area seemed very efficient.

Good job tks

All went well on my vehicle .

I have received excellent customer service for the past 3 years. Keep up the good work.

Good, quick service. Friendly staff.

But would have appreciated a list of maintenance recommendations

Issue remains, problem was not fixed during two appointments the dealership

Keep up with the great work

Everyone was so helpful & professional, the the service tech, receptionist & Dean.

You can't fix the issue. I do not appreciate being asked if I know what I repaired on my own vehicle and when someone asks how you know a part is bad and you can't tell them then it feels like you are fishing for extra work. I just wanted to know how you tested to prove that my master and Slave cylinder were not operating. I even asked specifically if fluid was put in the system or if they tested it another say as I have a very extensive understanding of mechanical systems. I explained what was wrong and why it happened and was told you would not put fluid in my clutch system and let me take the vehicle. This was the first time I have used Northcutt and since I live in the area I assumed I may be in need of their service again. Currently based on my service I would prefer to tow my vehicle all the way to Tulsa, Oklahoma City, or Bartlesville. Really any other Toyota dealership will do. I do not believe the customer is always right. In fact I generally agree that businesses are way nicer than they should be to customers. In this instance however I got off the phone very angry and quite frankly ready to put up a billboard about how bad the service I received was involving this issue. All that needed to be done was to tell me how you tested it. In the end I was told they did not test it but because my clutch went bad the cylinders had to be bad however if they had listened to anything I said I installed them several years ago and had a slight bubble of air which had gotten locked in and I didn't go back and bleed the clutch. I left it that way for a significant amount of time and it had gotten bad enough it was not operating properly. This conversation went from a small annoyance to very angry with the icing in the cake being the technician saying it looked like I didn't replace something and asking if I replaced what I said I replaced.

Excellent service. I did not get a trade in appraisal, nor Did I any one. I have no interest in trading in my car.

Thank You for your help Dyln. Sandy Kitterman

Dean worked me in on short notice, kept in touch by text and finished ahead of time! I so appreciate the professionalism!

Everything was done in a professional and personal way.

Very professional service writer

Dylan and the service department also do a great and friendly job!

Great service, great staff, friendly environment.

Everything was good!

I like that they are honest thank you for washing my pickup