I appreciated her updating me on the progress of the work being done on my car. It took a little longer than the estimated time. She also came and found me when the work was done. Respectful of my time.
11/8/2024
Greg M. VERIFIED CUSTOMER
It took 4 hours to run a code & flush a transmission. Too long! I was told it would only take 1 hour to flush the transmission when I made the appointment. I am happy with the results, but frustrated over the length of wait. This was not her fault.
11/8/2024
Judith R. VERIFIED CUSTOMER
Jack was very efficient anx courteous.
11/8/2024
Paul M. VERIFIED CUSTOMER
Our seats still do not heat.
11/8/2024
Mary M. VERIFIED CUSTOMER
Quick, efficient. Pleasant.
11/8/2024
Brian R. VERIFIED CUSTOMER
Super friendly and excellent customer service!
11/8/2024
Mike K. VERIFIED CUSTOMER
Thanks for all the help!
11/8/2024
Hugh R. VERIFIED CUSTOMER
We got off to a bad start (No fault of Randy’s). He remained professional throughout and provided good answers to my questions after the service was completed.
11/8/2024
Ruth M. VERIFIED CUSTOMER
Prompt. Questions answered.
11/8/2024
Bonna S. VERIFIED CUSTOMER
My mileage was recorded wrong. It was recorded as 126,512 when it was 130,650. I hope this doesn’t screw up my maintenance light.
Otherwise it was job well done!
11/7/2024
Gerald C. VERIFIED CUSTOMER
Alexa was very nice, warm and welcoming. Very upfront and willing to give us as much time as we needed. Wonderful hospitality.
11/7/2024
Kathleen K. VERIFIED CUSTOMER
Enjoyed working with ****. He and all of the Accociates were competent, friendly, and helpful!
11/7/2024
Abagayle K. VERIFIED CUSTOMER
Very personable and only encouraged the basics of what needed to be maintenance on my car!
11/7/2024
Kenneth S. VERIFIED CUSTOMER
First I was told that it would be a hour to do an oil change and tire rotation . A hour and a half later I asked the girl at the desk if it was done and she would check into it.I went back to the waiting room and 10 minutes later she came and informed me that yes it was done and that because of lunch hour things get mixed up. I sat an extra half an hour because the staff was on lunch .secondly I asked that when they rotate the tires and wheels if the could be careful to not scratch the wheels and they ended up getting scratched., if your service department is short staffed and it will take longer and my wheels may get scratched maybe you could let me know ahead. What’s up with service department ?
11/7/2024
Pauline L. VERIFIED CUSTOMER
**** and employees at Marquart were customer friendly
11/7/2024
Rebecca C. VERIFIED CUSTOMER
Jack was very professional and we enjoyed our experience while we were there
11/7/2024
Holly S. VERIFIED CUSTOMER
They worked together to figure out what the problem was. It was an odd issue and they found it. **** was great to work with. He got me in a day earlier and I would definitely work with him again. Thank you for top notch service.
11/7/2024
Terry D. VERIFIED CUSTOMER
I really enjoyed working with Kaylee. She was very professional, efficient and had a great personality. I am certainly going to request her service the next time I schedule an appointment.
11/6/2024
Elie S. VERIFIED CUSTOMER
Tamra was a pleasure to work with. She was responsive and kept me informed about the status of my vehicle repair. Thanks so much.