CardinaleWay Hyundai Corona Auto Repair Service

Good and fast setvice

Thank you

Everything was great. Then I got the call about the car being ready and that was an odd conversation. The advisor wanted to know my eta for pick up, coming across as if he had better places to be and things to do. I was informed at the service counter you all are open till 6, and my text message read the same thing. So I’m sorry that I was busy, I did not know I had a schedule to follow. If you want something in your system where you must pick your car up within a specific window, then that needs to be online, on the paper work, in the text messages, etc.

Good service

Micheal Vance always treats me with respect and listens intently to my concerns and takes care of any issues I may have. He represents your organization well!

Excellent!!

Michael always makes it easy to take care of my car.

Great service!

She was very professional & didn't pressure me to take action,but listened to what I said????????????

Friendly and kept me informed

I couldn’t ask for a better advisor, Michael Vance always has a smile on his face and is very friendly. Honestly he’s the only one I will let handle my car care, if he’s not in I will come in when he is.

Awesome ????????

Hayden and Mike took care of me right away and did a great job. I appreciate the quality customer service and keep up the good work.

Mike I’m the Service Department is awesome! We appreciate him iall his his honesty and professionalism always. Thank you

I'd like to give a shout out to Shane and Mike in the service department. Very knowledgeable staff, courteous and responsive. Got my vehicle back on the road in no time thank you, best regards, satisfied customer.

I drive from Temecula to this dealership because I always had good experience in the past and everyone seem to be verry nice from the day I bought my Suv there, however this time wI had a bad experience.I had an appointment for my car maintenance. Upon checking in I was told it will take between 1 hour to 1 hour and a half. After 1 hour and 20 mins , I asked Lucio for an estimated time on my car since it was already at the time quoted and I was there with my 6 months baby and had another appointment coming up. His answer was very rude, his exact words were" I said it takes about 1-1.5 hours so what has it been, only 30 mins ??? I was surprised on how rude he answered and his assumption on how long has it been considering there is a time stamp on the screen showing the time I checked in.So after I politely advised him that I been waiting for close to 1.5 hours and I have another appointment to go too , he said" the car is under jose? " I am a female and he clearly saw me coming in with a baby and my mom. I felt like I was such an inconvenience to him not just base d on how rude he was but also his body language. Another thing I would like to adress in regards to the waiting area. I always appreciated that the dealership had treats (coffe, water, snack)for the people waiting for their car to be maintenanced. This time, there was no water, the popcorn maker was empty. No one attempted to check on the supplies to refill. Normally I don't really get anything but since we had to wait such a long time, I was really thirsty and little hungry. I aproched an employee , tall afro American gentleman sitting a the desk right near the sitting area and asked if it's possible to refill the popcorn. He said the person that's in charge of it it's not there. He didnt even offer maybe some water,since was nothing left in the fridge. I am not expecting to walk in a dealership and expecting to eat or drink, however if there is a station already set up for drinks and snacks , would be appreciated if it's refilled occasionall and at least water should be offered. I drove all the way to this dealership several times because we always used to get great service there before,but after this experience I might just stay local and go to the Temecula one since it's in town.

MICHAEL ALWAYS GIVES A+ service I would not take my car to any other dealership for service.

Great job. Very happy.

Mike Vance is always easy to work with and does an excellent job every time!

Very satisfied overall... excellent costomer service!!