Steve always does a great job and I am confident that he will help me keep my vehicle running smoothly
1/3/2026
Timothy B. VERIFIED CUSTOMER
After I received a text message on Monday, 12/29, that my car was ready, I attempted to contact Toyota multiple times regarding an incorrect invoice that was sent and to clarify everything that had been done to my car. I left numerous messages, with none of them returned until today, 12/02. There was no communication between advisors at Toyota regarding care of my car. The customer service for this visit was very poor, something I have not experienced before. Failing to communicate with customers is unacceptable. Thank you.
1/3/2026
Johnny F. VERIFIED CUSTOMER
Nice, friendly & professional service!
1/3/2026
Icie P. VERIFIED CUSTOMER
Always satisfied with service.
1/3/2026
Mattie A. VERIFIED CUSTOMER
I appreciate the service that I receive at Tuscaloosa Toyota and the assistance of our service man T J
1/3/2026
William B. VERIFIED CUSTOMER
Excellent service
1/3/2026
Heather A. VERIFIED CUSTOMER
THANKS ????
1/2/2026
Dennis C. VERIFIED CUSTOMER
Na
1/1/2026
Tracey F. VERIFIED CUSTOMER
Kaleb was accomodatiing, professional and present with a positive attitude.
1/1/2026
Robert S. VERIFIED CUSTOMER
Garrett went out of his way to ensure I was completely satisfied with the service done on my van. He is an asset to Tuscaloosa Toyota.
1/1/2026
Andrea G. VERIFIED CUSTOMER
From the moment Will Averett introduced himself, his demeanour put me at ease. I was concerned about a couple of issues, and Will assured me that he would check it out to make sure everything would be reviewed. During my wait time, Will Averett also checked to make sure I was okay with what was happening with the car. And he waited until I gathered my things and was prepared to leave. I felt well taken care of by Will Averett. Thank you, Will.
1/1/2026
James A. VERIFIED CUSTOMER
We’ve been servicing at Lexus of Birmingham but will be coming to Tuscaloosa Toyota for all future service.
1/1/2026
Steven C. VERIFIED CUSTOMER
Great guy
1/1/2026
Erika M. VERIFIED CUSTOMER
Thank you
1/1/2026
Jonathan M. VERIFIED CUSTOMER
Will did a great job communicating what all had to be done to my Tacoma today. Very professional and courteous
1/1/2026
Katie S. VERIFIED CUSTOMER
Great service and communication.
1/1/2026
Amanda W. VERIFIED CUSTOMER
Ryan did a great job talking me through the services and the inspections on the vehicle. Service like this helps me decide where I buy future car purchases and I feel comfortable with Toyota service department with Ryan.
1/1/2026
Jim P. VERIFIED CUSTOMER
Pleasant atmosphere attentive staff only problem wait was a bit long
1/1/2026
Latasha E. VERIFIED CUSTOMER
I was just telling a family how much I love this place!! I love how they keeps u updated as they are serving you