An easy process to service my 11 year old Sienna vehicle - it has only been serviced at your dealer where I purchased it used . The previous owner also had it serviced at your dealer also. Thank you
7/9/2024
Cynthia Ann. VERIFIED CUSTOMER
Always satisfied with service i get at Tuscaloosa Toyota
7/9/2024
Fredelyn G. VERIFIED CUSTOMER
He’s real good innhis job
7/8/2024
Joe P. VERIFIED CUSTOMER
Great team. Great service. No surprises.
7/7/2024
Carol N. VERIFIED CUSTOMER
Jeremy was wonderful. Also informative and pleasant.
7/7/2024
Sean J. VERIFIED CUSTOMER
Great service as always!
7/7/2024
John S. VERIFIED CUSTOMER
Chuck did a great job but I was very disappointed with the cost. I still have a noise in the left front tire. Chuck said the technician said that he had found two rodents nest above both front tires with rocks in the nest.
I still have the noise in my left front tire and was charged $77.00 dollars to remove the nest . A bit pricey I must say. I have always been pleased with my service and with Chuck but I am very disappointed with this situation.
7/7/2024
Phillip W. VERIFIED CUSTOMER
Harrison consistently provides quality service for the customers and Toyota. As a former Quality Assurance Director for a State Department in Alabama I am very familiar with principles related to providing quality services to clients I served. Harrison exceeds expectations. He will surely ascend to high leadership positions in organizations that employ and provide him growth opportunities.
7/7/2024
Stacy B. VERIFIED CUSTOMER
I was told that my car was missing a brake fluid reservoir cap and it would cost $29.95 to get a new one. The only people that have been under the hood of the 2021 RAV4 have been people at Tuscaloosa Toyota. I am just upset about having to pay money for someone else’s mistake.
7/7/2024
Doris M. VERIFIED CUSTOMER
Had an appointment, had to wait 15min
7/7/2024
Melissa M. VERIFIED CUSTOMER
Jeremy, is the best!
7/7/2024
Virginia S. VERIFIED CUSTOMER
Very quick and easy! Thanks!!
7/7/2024
Sharon J. VERIFIED CUSTOMER
Extremely satisfied with all Will did for me and my Camry…got me back on the road quickly and with assurance that everything was running smoothly
7/6/2024
Twilla S. VERIFIED CUSTOMER
You broke my AC and you HAVEN'T fixed it yet!!!!
You tried to send it home with NO air and everyone had left for the Fourth. Therefore, you ruined my Fourth. Also girl who checked me out was ruid and compromised my card and didn't apologize and got mad at us because she didn't know what she was doing and wouldn't listen when I tried to explain.
7/6/2024
Dena M. VERIFIED CUSTOMER
It was a busy day in the service department (July 5th) but, they completed the work within the estimated time frame. Jeremy was very professional, friendly, and competent.
7/6/2024
Norma S. VERIFIED CUSTOMER
I waited 2 hours and 49 minutes at the dealership for this service appointment. This is unacceptable. The only reason I got to leave when I did was because I asked about my car and they realized I was still there. My car had been sitting in the pickup line for an hour and a half and they never called me up to get it and leave. I know this because of the text messages I received about the appointment while I was waiting.
This is the third time I’ve had to wait for an extended amount of time at this dealership. Mind you, all of these service appointments were scheduled online prior to the service—not walk ins. If I didn’t have a maintenance package on my vehicle, I wouldn’t bring my car here since they clearly don’t value customers’ time.
I will be reaching out to the service manager about this experience.
7/6/2024
Christy A. VERIFIED CUSTOMER
I had to wait longer than usual but it was the day after a holiday and very busy.
7/6/2024
Gregory S. VERIFIED CUSTOMER
Jeremy was awesome to work with…and the staff was timely in their communication