Will was fantastic and told me specifically what service was provided and cost. Fast in and out.
12/7/2024
Wilson M. VERIFIED CUSTOMER
It took too long to return my vehicle. Came in for oil change and tire rotation. Waited from 8:00 a.m. until 11:30 a.m . Check on phone the status every 20 minutes. Report was 12 points inspection good until l inquired how much longer until vehicle returned. Once asking , the extreme costs for timing belt and new parts added increasing service cost from $ 140.00 to $3,500.00. I am not interested in these high preventative costs when the vehicle is running fine and not presenting problems. This is an older vehicle that is only driven 2 to 3 days a week. I always wait on vehicle and would like to get in and out for routine oil change and tire rotation within a reasonable time frame. I purchased the vehicle from Tuscaloosa Toyota in 2009. That’s is why l return for quarterly oil changes and tire rotation.
12/7/2024
Jimmy S. VERIFIED CUSTOMER
Ryan was great. The service when I arrived wasn’t great. Only one guy checking the cars in. Everyone else was just sitting around while several people waited. I waited over 30 mins to get checked in. My appointment was for 730am and it was 8am before I was checked in. I believe it was TJ was the only one checking in customers , everyone else was laughing and cutting up with other staff. TJ and Ryan deserve raises. I’m a manager and if my staff was making customers wait in vehicles for no reason, I would have a come to Jesus meeting with them.
12/7/2024
Ronald L. VERIFIED CUSTOMER
The website Toyota utilizes to advise a customer’s vehicle can be reviewed is very poor as it did not allow for responses
12/7/2024
Alauna-Marie S. VERIFIED CUSTOMER
Very professional 100 percent I was treated the best with the best care since I pulled my car in thank you to Tj Cole and the whole Tuscaloosa Team in General especially Mr.Miller my sales man for going on three years with 2 cars.
12/7/2024
Julie C. VERIFIED CUSTOMER
TJ Cole is awesome
12/7/2024
Debra M. VERIFIED CUSTOMER
The service was speedy.
12/7/2024
RENEE S. VERIFIED CUSTOMER
Steve is amazing! So knowledgeable and kind.
12/7/2024
Sharon S. VERIFIED CUSTOMER
Always great service. Chuck always makes sure everything is taken care of.
12/7/2024
Warren H. VERIFIED CUSTOMER
Steve Woods is an outstanding service manager. We depend on him for our three Toyotas
12/7/2024
Jeffery P. VERIFIED CUSTOMER
Chuck was great. Definitely an employee to keep on.
12/7/2024
Ramey B. VERIFIED CUSTOMER
N/A
12/7/2024
Arthur B. VERIFIED CUSTOMER
Great service today.
12/7/2024
Bobbie Y. VERIFIED CUSTOMER
The person who helped me was very nice and understanding. The wait was not long for the work to be done either.
12/7/2024
Amy T. VERIFIED CUSTOMER
I waited for over 15 minutes before anyone could assist me. Six people sitting at computers but no one was able to help.
12/6/2024
Susan J. VERIFIED CUSTOMER
Chad, ALWAYS does an excellent job!
12/6/2024
Dolores R. VERIFIED CUSTOMER
Steve always provide outstanding service to me.
12/6/2024
Reita M. VERIFIED CUSTOMER
Excellent service and kept me informed during the service process.
12/6/2024
Kristina C. VERIFIED CUSTOMER
Took 2 hours for tire rotation. Had a 10:30 appointment, left at 12:30. I was on my 1 hr lunch break!