Able to make appointment the same day and did not have to wait long for service to be completed
2/4/2025
Michael S. VERIFIED CUSTOMER
All good!! Thx!
2/4/2025
Wade V. VERIFIED CUSTOMER
Always very friendly and fast getting your car in and out !!!!!!
2/4/2025
Patrick B. VERIFIED CUSTOMER
Montreko did a great job keeping us informed and getting parts from Florida asap after a snowstorm. We so appreciated the rental car!
2/2/2025
Ami P. VERIFIED CUSTOMER
Maintenance required not reset and no new sticker for next 5000 miles .
I put notes in my appointment that I have First Mile but no one checked in advance. Then I was told I could reschedule so they had time to confirm st a later date. I said no and then asked if rotation was free since I bought tires there. Disappointed with the lack of problem solving and care for customer.
2/2/2025
Joseph B. VERIFIED CUSTOMER
I have bought several vehicles from Toyota of Gastonia.
From Antonio (the salesman)
to the service department it's always an excellent experience
I would give them 5 stars.
2/2/2025
Tammy A. VERIFIED CUSTOMER
Everyone is always so nice and helpful. Was in and out in a timely fashion. Very happy overall as always with Toyota of Gastonia service.
2/2/2025
Ethan M. VERIFIED CUSTOMER
No problem
2/2/2025
Michael B. VERIFIED CUSTOMER
Thank you for your professionalism and timely service my oil change was great in and out in less than an hour. Much appreciated
2/2/2025
Crystal R. VERIFIED CUSTOMER
Love the way you guy take care of my car.
2/2/2025
Michael W. VERIFIED CUSTOMER
Danielle was awesome! Took care of me quickly and efficiently.
2/2/2025
Kim M. VERIFIED CUSTOMER
Great experience. Friendly, professional, and felt well taken care of. Was kept informed about my car by text, which was great. Always feel safe and comfortable in the waiting area.
2/2/2025
Kiesha W. VERIFIED CUSTOMER
Taylor was GREAT!! She was extremely professional. She is new however she navigated like a pro.
What I was not satisfied with was who I believe was a manager there. While Taylor and a coworker were working on an issue that I wa shaving, she came over and told Taylor to “wrap it up, we have other customers waiting”. As a customer, I feel that was rude and saying that I was not as important as the next dollar coming in the door. The feeling of not feeling valued as a customer is what will keep me from returning to this dealership. Leadership is the voice of the business and the managers voice is one that I will not listen to.
Taylor provided excellent service and remain calm during the transaction despite the problems.
2/2/2025
Jaime V. VERIFIED CUSTOMER
John was very helpful. The car was taken care of promptly. I am very pleased with the service there
2/2/2025
Harriett M. VERIFIED CUSTOMER
John was very professional and thorough in his explanation to me about what needed to be done on my car. He took care of everything I asked to be done.
2/2/2025
Toba D. VERIFIED CUSTOMER
I will supply my comments on my experience earlier today when Ireceive your survey.
Thank you,
Toba T. Dowell
2/2/2025
Patrick V. VERIFIED CUSTOMER
All of my service questions were answered timely and I was notified that I will receive a call when parts arrive.