Terse and had an attitude right from the get-go. I will wait for another service person next time.
6/4/2024
Rebecca P. VERIFIED CUSTOMER
Great customer service from Michael Hansen
6/4/2024
Jesse . VERIFIED CUSTOMER
Absolutely horrible communication and follow up as well as the vehicle taking close to a Month to complete the work costing me hundreds in rental fees. I would not recommend to anyone service was ridiculous
6/2/2024
Martin M. VERIFIED CUSTOMER
1st issue is that the service dept didn't even have my vehicle down under the correct name.
2nd issue is that my wife left her number as she was the one who took in the vehicle & was picking it up. Which delayed pickup by 40 mins as she was onsite waiting.
3rd issue was the vehicle was set for an oil change & a tire rotation, which the tire rotation was NEVER done, only to be told "well at least you didn't have to pay for it" like really?! Our time is more important! Waiting 3hrs for only an oil change is ridiculous!
4th issue My wife had to hunt someone down for info on a vehicle as nobody bothered to ask if she needed assistance. We are in the market for a Hellcat. We've done purchased 5 vehicles & wanted to get my 6th, but with the service, or lack there of, we've decided to go elsewhere.
Last issue is that these surveys are never followed through. This isn't my 1st bad experience with your service dept & was assured someone would contact me, it never happened. The customer service & one on one care that was Lithia Dodge is no longer there.
6/2/2024
Zach V. VERIFIED CUSTOMER
Jena and Rick were very helpfull. Other than that Paul was no help. Brought my car in ti get an oil change 1 hour prior to appointment at 915am. Assured it would be done by 2pm I waited patiently. Instead I got a phone call from Paul asking if they could keep my car overnight for an oil change. I refused as the phone call was 6 HOURS after I dropped the car off originally. Paul said ok give me ten minutes and I’ll call you back. 1 hour after the phone call from Paul is when he called me stating he could change the oil. This is now 330-4pm. I get a call 15 mins after that saying my car is ready. Wow 15 minutes is all it took?! I expressed my frustrations to Paul in which no accountability was taken. Rather an excuse stating some of his employees called out of work. I thanked him for the work and went about my day. After getting on the freeway I realized not only did you guys not change the oil sticker in the window but you didn’t reset my oil light in my car. WAIT THERES MORE. This is the second time this EXACT situation has happened. Why am I taking my car to get serviced when you can’t even replace a simple sticker or light on my car? Absolutely frustrated with the lack of care.
6/1/2024
Ismael D. VERIFIED CUSTOMER
Love my Dodge Ram.
5/31/2024
Joe F. VERIFIED CUSTOMER
Very knowledgeable, and treated me as if I was part of the CRdinaleWay family. I will only bring my vehicle here from now on
5/31/2024
Richard W. VERIFIED CUSTOMER
Very smooth and great service
5/31/2024
Shannon M. VERIFIED CUSTOMER
I am waiting to hear if the service is completed
5/30/2024
Leigh W. VERIFIED CUSTOMER
Very happy, great staff and service.
Jena is the best.
5/30/2024
John C. VERIFIED CUSTOMER
Well done serves
5/30/2024
Patricia H. VERIFIED CUSTOMER
Made an appointment for an oil change took almost 3 hours with me waiting there. Not sure what the point of an appointment and still taking that long. Over the years maybe an hour but 3 is totally unacceptable.
5/30/2024
John W. VERIFIED CUSTOMER
I have had bad service in the past, but the service that I received today was very professional
I was sitting in the waiting room and I did overhear customers that were waiting and seemed disappointed, one woman Expressed that she was there for 3 1/2 hours for an oil change
my oil change was done immediately, and all of my requests were met
5/30/2024
Georgina W. VERIFIED CUSTOMER
Very good service. Besides the drivers were very helpful and nice. I use a cane, when I was going into my van one leg gave up and I fell. Two of your young women came out and helped me to get up. They were very caring, they offer me water and go inside. I was doing ok and I left. Please give them thank you for their help and care. I am 85 years old.
5/30/2024
Brie Q. VERIFIED CUSTOMER
I specifically said I needed my van for a work trip on Thursday, and was assured it would be ready on Wednesday. On Wednesday I never received a call, I had to call and find out it would NOT be ready on Wednesday. So now I missed the work trip to meet my client. LIVID.
5/30/2024
Marcia C. VERIFIED CUSTOMER
Jena did a great job!
5/28/2024
Fernando R. VERIFIED CUSTOMER
Thank you
5/27/2024
Francisco C. VERIFIED CUSTOMER
Thank you. Good service made easy.
5/26/2024
Chris M. VERIFIED CUSTOMER
Samuel Bulllen’s service was excellent in assisting with coordinating my repair.
5/26/2024
Laurie S. VERIFIED CUSTOMER
I appreciated Michael’s kindness and care. He kept me informed of the progress of my Fiat, called me promptly to let me know the work on my car was finished and let me know of future needed repairs. I asked for some cost estimates which were included in the paperwork when I picked up my car. I had a question or two when I was waiting for my car and those questions were relayed to Michael. Michael called me up shortly after I left and answered my questions clearly and succinctly. Kindness goes a long way, and Michael was just that!