Im glad the manager noticed what was going on and gave me a call and apologized, he made up for the experience i had there. Several things were not satisfying, the wait and also the fact that i was not told the truth about the long wait, you told me it was being washed while in the waiting area, then when i came to check what the wait was you told me you were going to get my car and it still took about 20 minutes cause you were getting it washed ( thought it was washed 30 minutes earlier) then i got it finally and the top of my car was not washed at all
8/24/2025
Bruce B. VERIFIED CUSTOMER
John Tait was professional and courteous. He followed up when he said . I believe there could be better parts availability support from Hyundai America as this was our first new Hyundai experience.
8/24/2025
Gary W. VERIFIED CUSTOMER
Allyson was very good at Job, service Dept did a good job what I didn't like was results of car wash, I Left service Dept with a car that was dirter than when I arrived
8/24/2025
Rebecca A. VERIFIED CUSTOMER
Unfortunately there was a lot of different information coming from our dealership advisor opposed to our extended warranty office over and over. We felt the service department were not there to give us the right support both in conversation and in our policy with our extended warranty department. The service department was out to make more financial win with our claim to benefit Hyundai then to follow our warranty policy through Route 66. What a shame!
8/23/2025
Jody G. VERIFIED CUSTOMER
Allyson was welcoming, knowledgeable, and kept me updated on the progress of my car. Great customer service.
8/23/2025
Teny A. VERIFIED CUSTOMER
Cristian was great. Explained everything in detail and helped with all of the questions I had.
8/23/2025
Oscar C. VERIFIED CUSTOMER
Ms. Allison Maring was wonderful, she’s was extremely professional and addressed every concern. I was very pleased with her level of professionalism!!! OUTSTANDING job..
8/23/2025
Robert B. VERIFIED CUSTOMER
Great work Saul. Thanks again
8/22/2025
Richard F. VERIFIED CUSTOMER
This is the 4th car I’ve bought at your location but the other 3 were before you became CardinaleWay and I can’t believe the difference now, everyone is so much nicer and I really appreciate the kindness of everyone. Thought you should know your efforts are noticed and appreciated.
8/22/2025
Tuan T. VERIFIED CUSTOMER
Thank you.
8/21/2025
Adalberta P. VERIFIED CUSTOMER
Muy hamable Cristian Juarez 10 de dies
8/21/2025
Carlos O. VERIFIED CUSTOMER
Excellent service, very helpful personel, very glad I was taken care by really professionals.
8/21/2025
Tamara J. VERIFIED CUSTOMER
I just want to give a shout out to Allyson. She was so helpful, knowledgeable and kept me updated about the status of my repairs and I truly appreciated it.
8/20/2025
Lois W. VERIFIED CUSTOMER
Satisfied with the work
8/20/2025
Douglas H. VERIFIED CUSTOMER
Allyson was awesome and very helpful!
The issue I came in for was not completely resolved but it sounds like it may be a software or manufacturer issue, Alyson explained?
Melody Heal
8/20/2025
Primiano M. VERIFIED CUSTOMER
all around great service
8/20/2025
Eric W. VERIFIED CUSTOMER
It is understandable that my car was not washed after the service. But the windshield was very dirty.
8/19/2025
Ilene Nancy. VERIFIED CUSTOMER
Very satisfied with the service.
Cristian was very professional.
Thank you.