Everything about your service was excellent but one very important feature. Your prices are far too high!! And to soften the blow, you offer three options, so that when the customer chooses the cheapest option with a couple of even it’s task list removed, the customer is supposed to relax and feel relieved that the price wasn’t so bad after all. Well, this practice is transparent and highlights how severely overpriced all of the options are! One thousand dollars for a 30,000 mile servicing is about twice as much as it should be. You should be ashamed of yourselves! Extorting your customers is not good business. The next time I buy a car, it won’t be a Hyundai, and between now and then whenever anybody asks my opinion of Hyundai, I will vigorously urge them to look elsewhere. You guys need to reevaluate your business model.
6/15/2024
Jessica M. VERIFIED CUSTOMER
Excellent customer service from Allyson!
6/15/2024
Guilen L. VERIFIED CUSTOMER
The technician made a great job.
6/15/2024
Juan A. VERIFIED CUSTOMER
Great job
6/15/2024
Daniel H. VERIFIED CUSTOMER
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6/15/2024
Catherine G. VERIFIED CUSTOMER
I will be happy to fill out the survey. Thanks
6/15/2024
Bob M. VERIFIED CUSTOMER
Isaiah did a great job of maintaining a positive and cheerful demeanor even though for a period of time, he was managing quite a backlog of customers. Great customer service and care.
6/15/2024
Susan C. VERIFIED CUSTOMER
Thank you, it's always a pleasure to work with Allison.She is such a nice person
6/15/2024
Garrett F. VERIFIED CUSTOMER
Allyson was great and so are all of the advisors I have worked with at this location.
6/14/2024
Sherylann C. VERIFIED CUSTOMER
Your service was 100% the new accommodations are so beautiful. Coffee and donuts added that extra special touch thank you so much.
6/14/2024
Jay B. VERIFIED CUSTOMER
Thank you for completing my vehicle earlier than expected!
6/13/2024
Tyrone F. VERIFIED CUSTOMER
Isaiah is very personable and helpful. He did a great job explaining what my service options were and answered all my questions.
6/12/2024
Jocelyn G. VERIFIED CUSTOMER
Thank you for providing great customer service. Your attentiveness and professionalism made the appointment go a lot smoother.
6/12/2024
Wendy J. VERIFIED CUSTOMER
I haven't been back to this service department since the new building has finished and Isaiah and everyone I saw is a completely new face. With that being said, everyone is a great improvement to the previous staff members. Irrelevant to Isaiah but I was hesitant to come back to this service location because of the lack of professionalism and empathy the previous staff displayed. Isaiah in particular is professional and kind and has changed my mind about choosing this service department for my vehicle needs.
6/12/2024
Khatchieg A. VERIFIED CUSTOMER
Thank you so much. It was fast and easily done.
6/12/2024
Jaren B. VERIFIED CUSTOMER
Great service as always, thank you!
6/12/2024
Cheyenne L. VERIFIED CUSTOMER
My service advisor was amazing and the wait was not that bad. Updated me on my car and had it washed down for me.
6/12/2024
Dianna V. VERIFIED CUSTOMER
Very pleasant experience..nice to be back..but the only thing was that they didn't wash, they have in the past!!
6/11/2024
Tiffany D. VERIFIED CUSTOMER
She was very helpful, kind and I’ll be back because she noticed another problem with my car. I’m really appreciate her time and effort.
6/11/2024
Jessica M. VERIFIED CUSTOMER
My car got scratched
The answers to my questions were curved avoiding the true answer
Lost confidence in getting true answers to my questions
If the service person word is no good it reflects on the dealerships as a whole