Terrible. I scheduled an oil change and tire rotation the very next day hoping for top quality service from Toyota. I brought the truck in with no leaks. I had just purchased it the day before on 5/30. Pulled into the service lane and there were no leaks THERE IN THE SERVICE LANE either! When YOU were done with my oil change Toni the writer told me there were serious issues and it was unsafe to drive. I had no choice but to drive off with brake fluid pouring out the rear of the truck. She also said it would cost 2813.00 to change the brake lines. WTF. You guys definitely screwed something up there and tried to cover your asses. I had to take the truck to autozone to make a simple repair by pinching off the bad line. I did this 4 weeks after having a 3 level spinal fusion so I’m hurting now thanks to your dealership. Your techs could have figured something out that was cheaper than the almost three thousand dollar repair. Also I asked for a tire BALANCE and that never happened. I am seriously disappointed in Toyota service and nothing was done to make it right. I will be notifying corporate of your dealerships recklessness and also will be posting this story all over the internet.
6/1/2024
Timothy S. VERIFIED CUSTOMER
Everyone was friendly from check in to check out. Thank you Toni for the advice and checking on my brakes as requested. Will be back in September for new back brake pads.
6/1/2024
Robert H. VERIFIED CUSTOMER
Stephen did what he could.Toyota wouldn't cover the calibration. I will continue to bring my Toyotas for service there.
6/1/2024
Mollie S. VERIFIED CUSTOMER
Love coming to Toyota of Bourbonnais!! Matt Hadley is the best and gives great service, as well as everyone else who is a part of the process!
6/1/2024
Wendy N. VERIFIED CUSTOMER
Toni was very friendly and professional. Service was performed quickly and as of now, everything looks good!
6/1/2024
Steven K. VERIFIED CUSTOMER
Good service at a fair price. Nathan kept me informed every step of the way. He reviewed my multi point inspection report with me and answered all my questions
5/31/2024
Lynda S. VERIFIED CUSTOMER
Nathan was great! Very professional!
5/31/2024
Chris L. VERIFIED CUSTOMER
Everyone was great and so helpful.
5/31/2024
Denise D. VERIFIED CUSTOMER
I had to go back to have my tires rotated because they did not do them on Friday when I had my car in there. There were seven or eight cars that came out before mine did If I had known that I was last on the list I would have Have-made my appointment on a different day. It was not my fault that my tires were not rotated on that Friday. I think that was lack of communication on their part I like Toyota but I do not like being overlooked and that is what it felt like.
5/31/2024
Constance C. VERIFIED CUSTOMER
All went well!
5/30/2024
Norma J. VERIFIED CUSTOMER
I will be looking forward to it.
5/30/2024
Scott L. VERIFIED CUSTOMER
Thank you for the special option to reconcile the extra time for the work today.
5/30/2024
Antonio L. VERIFIED CUSTOMER
Toni has always been very friendly and helpful over the many years. She is a great asset to your company.
5/30/2024
Jason P. VERIFIED CUSTOMER
Toni was great, and made sure to follow up with me about completing my required services.
5/30/2024
Sheila B. VERIFIED CUSTOMER
Steve was very pleasant and helpful.
5/30/2024
Jacquelyn Z. VERIFIED CUSTOMER
Nathan was great! He conducted himself in a professional manner & handled my concerns quickly & efficiently.
5/29/2024
Andrea I. VERIFIED CUSTOMER
Toni is always friendly and professional.
5/29/2024
Stephen T. VERIFIED CUSTOMER
Stephen is always friendly when I come in to have my car worked on
5/26/2024
Roy H. VERIFIED CUSTOMER
None
5/25/2024
Antonina W. VERIFIED CUSTOMER
As always this service team makes us feel valuable to the Toyota team.