I Waited 4hrs for an oil change and tire rotation with an appointment. Next time I will schedule service elsewhere!
3/12/2024
Kurt P. VERIFIED CUSTOMER
Just want to thank you guys very much!
3/12/2024
Paula M. VERIFIED CUSTOMER
Ni need to contact. The issue was the new system went down and people who were there after me went before me and got done quicker when I had a 10AM appointment. My car sat there for over an hour. Customer service was great besides that issue. Also prices went way up. It was not expected.
3/10/2024
Stan S. VERIFIED CUSTOMER
Triston is a super intelligent guy who is extremely competent. He did a great job with getting my car serviced.
3/9/2024
Leo B. VERIFIED CUSTOMER
Great customer service Like always!
3/9/2024
Brent J. VERIFIED CUSTOMER
She was great. Good luck with the new system. Change can be hard
3/8/2024
Mark S. VERIFIED CUSTOMER
Yes we were VERY SATISFIED with ALL the service we received from Dan and the TECHNICIAN!!! YOU have a GREAT TEAM!!! KEEP UP THE EXCELLENT SERVICE!!!
3/8/2024
Mike G. VERIFIED CUSTOMER
The service and the technicians were fine. The appointment system was not good. I got at least 15 text reminders of my 10:30 appointment. We arrived on time and checked in. But we sat, waiting, for an hour and a half before they ever came and got our car out of the service bay. When I asked why it was taking so long I was told everyone was in meetings. In the future it would be better to schedule an appointment for me when you can actually do the work.
3/8/2024
Alfonzo R. VERIFIED CUSTOMER
Communication was good. The service of my truck was quick and the price was fair however once I got there to pick up my truck I had to wait until she finished her private conversation on the phone and then until she was done talking to the mechanics. By the time she was ready to to help me the other guy finished what he was doing and had my keys in his hand. I don’t come in to pay for services to be ignored.
3/8/2024
Patricia L. VERIFIED CUSTOMER
Well done!
3/8/2024
Justin S. VERIFIED CUSTOMER
????
3/8/2024
Kay H. VERIFIED CUSTOMER
Triston is a great help.He's knowledgeable about
everything that involves the care and maintenance of our Toyota vehicles.
3/7/2024
Chuck J. VERIFIED CUSTOMER
Good customer service.
3/7/2024
Scott A. VERIFIED CUSTOMER
The service ended up being done, but I had an appointment set for 930 and the person that I talked to told me that it would take an hour and a half. This ended up taking 4 hours, and during this time they told me that it was done 3 times when it wasn't. They did end up giving me a 10% discount. Overall the experience wasn't good.
3/7/2024
Linda P. VERIFIED CUSTOMER
The new program showing video of the work being done is helpful for me to be able to pass this on to my husband. Thanks
3/7/2024
Heidi L. VERIFIED CUSTOMER
The service was very easy to schedule. Staff was very informative and kind. The courtesy shuttle driver was also very nice and even made a courtesy call to see if I needed a ride back.
3/7/2024
Roger E. VERIFIED CUSTOMER
The service was professional and timely. Thank you.
3/7/2024
Montana R. VERIFIED CUSTOMER
I waited over 3hrs for a new tire to be put on and a cabin air filter, and they ordered the wrong tire. It took over 3hrs for them to figure it out and I left on my spare.
3/6/2024
Fernando O. VERIFIED CUSTOMER
Very helpful and let me get the recall done with ease, thanks ????
3/6/2024
Sean B. VERIFIED CUSTOMER
Dan did a fantastic job explaining the new process and letting me know everything they did when I picked up!