Throughly disappointed in the dealership. The tech confirmed that my seatbelt was defective. Ford Customer Service asked the dealership to use Customer Support Services to pay for the repair. The dealership chose not to even when they agreed it was a defect. The least they could have done is to lower or wave the diagnostic fee. It's not like the tech took apart the engine to figure out the seat belt was defective and needs replacing.
3/21/2024
Jodi R. VERIFIED CUSTOMER
Nick is always so great and professional, Because of the experience I have had at Pettus Ford I will return every time that my vehicle's need anything done. THANK YOU NICK for a wonderful experience every time.
3/20/2024
Francis W. VERIFIED CUSTOMER
Extremely pleased with my experience with Pettus Ford
3/19/2024
Amanda M. VERIFIED CUSTOMER
Polite, friendly and work done on time.
3/15/2024
Mary G. VERIFIED CUSTOMER
I am thankful for the valet service, it's relief to get my car there and back without any Hassel. Thank you
3/15/2024
Josh B. VERIFIED CUSTOMER
Did a great job
3/15/2024
Regina P. VERIFIED CUSTOMER
Went above and beyond to keep me safe in the storm. Thanks! ????
3/15/2024
Hyden C. VERIFIED CUSTOMER
Every bit of customer service was better than I could’ve hoped for. Thanks for making this process so easy!
3/14/2024
Rachel W. VERIFIED CUSTOMER
I appreciate the work done on my vehicles at this facility and the help from service desk workers!
3/13/2024
Eric R. VERIFIED CUSTOMER
Nick is awesome, I trust him and the work the team Pettus does,
I left another dealership after 20 years due to lack of real honest services.
I’m glad you’re in our area! I appreciate the effort and work you’ve done for me.
3/13/2024
Scott R. VERIFIED CUSTOMER
Nick was very helpful!! Great job!!
3/12/2024
Elizabeth V. VERIFIED CUSTOMER
My service was outstanding! While I was waiting, the text was fantastic! As always, thank you so much.
3/12/2024
Paul S. VERIFIED CUSTOMER
Excellent service
3/12/2024
Sandy N. VERIFIED CUSTOMER
Service was professional. I am not happy that none of my service information is available from Pettus Ford Ste. Genevieve. The friendly service I was used to is not at DeSoto Pettus Ford. Disappointing.
3/11/2024
John E. VERIFIED CUSTOMER
It was well handled we are happy with the servi e
3/9/2024
Ethan J. VERIFIED CUSTOMER
Nick and the whole team are great. I’ve been using them for 3 years on my fleet vehicle. I drive 40-50k miles a year and I’m a frequent flyer here. They are always extremely accommodating and manage to squeeze me in despite my hectic schedule. Thank you!
3/8/2024
Dennis W. VERIFIED CUSTOMER
Job well done
3/6/2024
Kim E. VERIFIED CUSTOMER
So kind and professional, making this event as easy as possible for the customer ! Keep doing what you’re doing ????
3/6/2024
Lori H. VERIFIED CUSTOMER
They made the unpleasantness of car repairs into an easy process that worked with our busy schedules. Love the video aspect of the diagnosis process.