Lizzy has been terrific through the entire process even as we continue to wait for our car to be repaired.
8/23/2025
Andrew S. VERIFIED CUSTOMER
There was a lack of communication, I heard from him a few times but it was me writing to see what was going on. There was a whole week that he was on vacation that I had no communication from anyone and it wasn’t until I called to see what was going on that I was told that nick was on vacation and no one else was working on my vehicle. There have been a lot of unsatisfactory thing that have happened. I picked up my Vehicle today and the alignment is off now. I have called and left a message but I would think when it was test drove this morning that it would have been noticed. Very disappointed in the service that was given during the month you had my vehicle.
8/22/2025
Michael C. VERIFIED CUSTOMER
Zero issues bringing my vehicle to Pettus Ford.
8/21/2025
Jim G. VERIFIED CUSTOMER
Very nice people first time there since moving here thanks
8/21/2025
Bernadine M. VERIFIED CUSTOMER
She is very helpful
8/21/2025
Lori M. VERIFIED CUSTOMER
The Ford service staff at Pettus are fantastic
8/20/2025
John S. VERIFIED CUSTOMER
Fast service and friendly people.
8/20/2025
Lon R. VERIFIED CUSTOMER
Liz did great job to keep me informed about my truck
8/19/2025
Don A. VERIFIED CUSTOMER
Good quality service I am well pleased Till next time Don Ps if you will please send the price of4 tires that you will have in September I prefer Michelen
8/19/2025
James C. VERIFIED CUSTOMER
I was never notified when my vehicle's service was completed. My question over the text message system was never answered. No one told me what was actually completed on my vehicle. The delivery driver got lost was late. The service desk closed before my vehicle arrived. When the delivery driver called me she had the wrong address. When she finally arrived, she did not apologize or offer any explanation or provide any more information on the service.
8/18/2025
Brett M. VERIFIED CUSTOMER
Service was on time and efficient.
8/17/2025
Alan W. VERIFIED CUSTOMER
You are very much welcome.
8/16/2025
Dennis W. VERIFIED CUSTOMER
Thanks for keeping me in the loop. Great job, Nick!
8/14/2025
Tony P. VERIFIED CUSTOMER
Lizzy got my car in to get diagnosed promptly and fixed me issue!! Great job!!
8/14/2025
Annalise P. VERIFIED CUSTOMER
People were very kind loved the place felt comfortable waiting for my car to be done!!!!
8/14/2025
Dan M. VERIFIED CUSTOMER
Lizzy is personable, knowledgeable and courteous. She instills confidence and trust. She makes you feel at home. Great job!
8/14/2025
Ruth R. VERIFIED CUSTOMER
Love Nick, he reminded me that I had purchased Warranty , which covered much of my bill. Liz is so personable, feel like she has my best interests at heart. Woman who delivered my vehicle to my home, was also very friendly and helpful. Love the free pick up and delivery of vehicle.
8/14/2025
Brian H. VERIFIED CUSTOMER
Lizzy was very friendly, very helpful, and explained everything very well. She also offered a private area for me to be able to nurse our infant as well. You don’t find that help just anywhere! She was very caring and gave great thought to our family.
8/13/2025
William S. VERIFIED CUSTOMER
As always everyone was great.
8/13/2025
David T. VERIFIED CUSTOMER
You guys always rock! Thanks for taking care of me.