Got service promised and completed in a timely manner
1/20/2026
Stacey B. VERIFIED CUSTOMER
Always great service! Thank you Lizzy!!
1/20/2026
William M. VERIFIED CUSTOMER
Lizzy provided excellent customer service
1/16/2026
Taylor M. VERIFIED CUSTOMER
Nick was able to figure out an issue my car has been having since I bought it over a year ago, another dealer kept putting a “band aid” on it. He knew what it was before I even brought in! I’ve never had such a great experience with a dealerships service department and that is saying a lot, I’ve worked for Ford myself. 10/10 would recommend.
1/16/2026
Scott H. VERIFIED CUSTOMER
Service guys and gals always do a great job at pettus.
1/16/2026
Alex B. VERIFIED CUSTOMER
Nick is great!
1/16/2026
Maureen C. VERIFIED CUSTOMER
Everything at Pettus w a s exceptional. From picking up my car, repairs and informing me along the way. Thank you.
1/16/2026
Mark C. VERIFIED CUSTOMER
Great service!!
1/15/2026
Denise H. VERIFIED CUSTOMER
Thank you Nick Vargo for going above and beyond to make sure our car got taken of and fixed and making sure we had a car to drive in the mean time.
1/15/2026
Rico C. VERIFIED CUSTOMER
Honest, direct and efficient work.
1/15/2026
James S. VERIFIED CUSTOMER
Asked for brake measurements. Didn't get them.
1/14/2026
Vicky J. VERIFIED CUSTOMER
Liz is always great, goes the extra mile with all my questions
1/13/2026
Clinton S. VERIFIED CUSTOMER
Lizzy is always great!
1/13/2026
Jeff M. VERIFIED CUSTOMER
Lizzie is very nice and professional
1/11/2026
Linda E. VERIFIED CUSTOMER
Always a pleasure to work with Lizzy!
1/10/2026
Dianna G. VERIFIED CUSTOMER
I had an incredible experience today at Pettus Ford! In my 40+ years in customer service I've never seen so many employees talk with and check on their customers like they did there. They did it naturally too, and I noticed would even pause in their steps to listen for your answer. Delays were explained along with earnest apologies. With employees like that along with talking with fellow customers who stated they would drive out of their way to bring their vehicles there I can tell you with certainly that I will be back and will continue to use Pettus in the future as an example of the perfect combination of knowledge and customer service excellence.
1/10/2026
Sandy N. VERIFIED CUSTOMER
Courteous. Good communication.
1/9/2026
Scott Z. VERIFIED CUSTOMER
Liz always takes care of us. Wouldn't go anywhere else with my vehicles. They always shoot straight with me and give accurate appraisals on the work before they do any repairs or maintenance. I value the honesty and care they put into helping me out which is a direct reflection of their character and morals. I look forward to continued business with Liz and the whole pettus team.
1/9/2026
Jodi R. VERIFIED CUSTOMER
Lizzy is amazing and her kindness is always appreciated.
1/9/2026
David B. VERIFIED CUSTOMER
I tried getting a ballpark on when the other two recalls can be taken care of, and it does not seem to be something you know at the dealership level. I called Ford and that seems to be the case with them too. That is a frustrating experience.