The adviser,Elisabeth is good but service people can’t fix my car Unfortunately
Eduard Bilis
5/11/2024
Diana P. VERIFIED CUSTOMER
Very good service and great staff. It just took too long to get a recall repair. It seems dealerships should be better prepared for these anticipated repairs.
5/11/2024
Mori A. VERIFIED CUSTOMER
She was nice
5/9/2024
Kenneth E. VERIFIED CUSTOMER
Thank you for the excellent service
5/8/2024
Randi H. VERIFIED CUSTOMER
She is very personable
5/8/2024
Justin P. VERIFIED CUSTOMER
Thanks
5/6/2024
Clinton Y. VERIFIED CUSTOMER
Liz is very professional and helpful. She made my experience at Genesis enjoyable.
5/6/2024
Williams S. VERIFIED CUSTOMER
She was great, a nice addition to your staff!!!
5/5/2024
James K. VERIFIED CUSTOMER
I dropped my car off at 8:45 the morning and was told it would be ready by 2:00. By 5:00 I had not received a call or text. I called the service department and the woman who answered couldn't find me in the system even though I provided he with my name, phone number and VIN. I then had to call the sales desk and they forwarded me to the service rep. She said she would call me a Lyft so I could come and get my car. 30 Minutes later I realized that she didn't call a Lyft and I had to call one for myself. I arrived at the service department when it was almost closed. Fortunately someone was there and was able to give me my keys. All around a horrible experience.
5/5/2024
Alexander K. VERIFIED CUSTOMER
My appointment was required to change oil based on 1 year driving. I was told it would take 1.5 - 2 hours which is a stretch for oil change, but it is OK. I arrived at 8:10AM for the service and left at 11:30AM. My point is that 3 hours and 20 minutes is very long for oil change and washing the car. I wish it would take no more than 1.5 hours. Thank you.
5/4/2024
Febie H. VERIFIED CUSTOMER
Elizabeth is very professional pleasant to work with.
5/4/2024
An N. VERIFIED CUSTOMER
Super friendly and professional staff. The lounge has pretty good wifi, so i could work there while waiting for my car. The interior can use some design to give it a more premium look.
5/4/2024
Rok K. VERIFIED CUSTOMER
Excellent
5/4/2024
Mary P. VERIFIED CUSTOMER
Elizabeth did a good job. Appreciate the wash & vac!
5/3/2024
Charles H. VERIFIED CUSTOMER
Absolutely the best service and care! Elizabeth and the whole Genesis office was great! Will be back for more! Please thank her for me! Charles H
5/3/2024
Kevin K. VERIFIED CUSTOMER
Elizabeth was great. What happened had nothing to do with Elizabeth. Genesis must recall vehicles with soy wiring protection because it attracts rats. The more Genesis fails to recognize the elephant in the room, the more serious this can get.
5/1/2024
Lowell W. VERIFIED CUSTOMER
Hello,
Just wanted to say how WONDERFUL!the experience with Erving Elizabeth and John was.They really took care of me and my baby(G80).I will only be doing business with Genesis of San Bruno from this point on.Thank You So Much!!
5/1/2024
Michelle P. VERIFIED CUSTOMER
Elizabeth was great and has such positive energy!
5/1/2024
Andrew L. VERIFIED CUSTOMER
Got good service. In a perfect world, it would be great if response time(s) could be improved.
4/30/2024
Donna Y. VERIFIED CUSTOMER
I was disappointed in the lack of communication while my vehicle was in for service. We had valet service, but the car was away for two full days for a simple 5,000 mile check and a recall. Elizabeth kept referring to the fact that it was incredibly busy. Perhaps more personnel are needed. Service was polite and courteous, but I was annoyed that I spent much of one day waiting to hear if the car would be delivered and not wanting to go out so that I was sure to be home to meet the driver and return the loaner. If I knew in advance I would not get my car for 48+ hours, I would have been able to use my time better.