Lawrence is always communicative and friendly, a joy to meet when I come in for routine maintenance! Thanks!
6/6/2025
Choi W. VERIFIED CUSTOMER
I will be on vacation
6/6/2025
Luftediansyah L. VERIFIED CUSTOMER
Sherry was very helpful, knowledgeable, and professional. She explained things clearly. Thank you!
6/6/2025
Eunice H. VERIFIED CUSTOMER
Sadly, very poor communication overshadowed any potential for a positive experience. After dropping my car off, there was no communication for two days. When I called, the only person I talked with most was the lady in Monterey who connects the calls. I'm sorry but Danny Ladue (though respectful when we talked the few times) was very inconsistent with keeping me informed on the status of my car. I had to keep rescheduling my rental car or switch to a different one because he would not give me an intelligible date for me to estimate the rental. Honestly, I'm nervous that this poor communication will be reflected in the condition of my car. At least I used Hyundai parts so there is a warranty. :/ Sad that that is my consolation. I would not take my car here again.
6/5/2025
Jim T. VERIFIED CUSTOMER
Daniel provided very good service.
6/5/2025
Angelle G. VERIFIED CUSTOMER
He has great customer service! Very kind!
6/5/2025
David G. VERIFIED CUSTOMER
I don’t have inspected my Hyundai yet. Take to long. I’ll go t another Hyundai dealer for checking my transmission.
6/5/2025
Myung Bae. VERIFIED CUSTOMER
Awesome!!!
6/5/2025
Tony C. VERIFIED CUSTOMER
Really appreciate being kept up to date on the status. And also responsive when I had inquiries.
6/4/2025
Brian W. VERIFIED CUSTOMER
I appreciate Daniel. I know he did his best to keep me informed and get the car diagnosed and repaired as soon as possible.
6/4/2025
Susan L. VERIFIED CUSTOMER
Mr. Ladue was very professional and helpful. He is a very good asset to your company. Thank you for his cordial and knowledgeable service.
6/4/2025
Julia T. VERIFIED CUSTOMER
I am very satisfied with the service as usual. Thanks.
6/4/2025
Cari S. VERIFIED CUSTOMER
Daniel was professional but you did not have enough people working. Please consider overhauling the service department operations. Your office is disorganized and poorly managed. The employees seem like they're trying to make customers happy but I have had consistently disorganized experiences at this location. I waited to see the only Hyundai staff member for 30 minutes while several other employees seemed to stand around doing nothing. I can go on and on but this seems like a wasted opportunity. Somebody step up and turn that office into an efficient and reliable service team.
6/4/2025
Chris D. VERIFIED CUSTOMER
It was clear.and as it should be.
6/4/2025
Matt S. VERIFIED CUSTOMER
Last straw, won't ever buy a Hyundai again, definitely a mistake.
6/3/2025
Jonathan N. VERIFIED CUSTOMER
Daniel was extremely helpful (and thorough). I hope the rest of the service team is as good.
6/3/2025
Marc T. VERIFIED CUSTOMER
George was pleasant to work with.
6/1/2025
Jane V. VERIFIED CUSTOMER
Thank you Sherry!
6/1/2025
Tam D. VERIFIED CUSTOMER
Danny was awesome! Genuinely a great person and was very helpful!