Will be back to have service done again in the near future!
12/7/2024
Karen S. VERIFIED CUSTOMER
I’m hoping the repair will hold without any further issues in the near future.
12/7/2024
Paul B. VERIFIED CUSTOMER
Everyone was courteous, friendly, and professional. We have trusted our vehicles to Smart for decades.
12/7/2024
Timothy C. VERIFIED CUSTOMER
Great. Thank you.
12/7/2024
Jane R. VERIFIED CUSTOMER
Absolutely incredible service on my RAV4 every time I need oil change, repair, etc. Prompt, clean waiting area, friendly staff. I trust this team !
12/7/2024
Scott K. VERIFIED CUSTOMER
Today was nothing like 6 mos ago. They didn't strip any bolts & try charging me $80 bucks. They also put the cover to the oil pan cover fully & completely this time. I was impressed that your quality has improved from 6 mos ago. Caleb was great!
12/7/2024
Andrea M. VERIFIED CUSTOMER
A lug nut was stripped by your service team and there was an extreme lack of communication between your service and parts people, as well as myself. I had to be the one to call to make sure the lug nut came in and then call back to make sure it was mailed. The parts person had no idea it was to be mailed, though I left my appointment on 12-4-24 with the expectation that it would be. The guy verified my mailing address for heaven’s sake. When I shared my frustration today with the Parts department, it was received with no real concern. It felt like the employee was just trying to get me off the phone and not provide good customer service. I was told the first time I called today that I should receive a call back but no such luck there. I don’t believe that this is the first miscommunication of your facility that has resulted in my inconvenience as a PAYING customer. I likely am going to cancel the remainder of my Diamond glass stuff and then just go to my previous mechanic because I am just so tired of the crappy customer service.
12/6/2024
Nicole W. VERIFIED CUSTOMER
Service was completed WAY fast than I was expecting. I was very pleasantly surprised how little tine I spent waiting. Eric also walked through the report at the end very well.
12/6/2024
Lisa P. VERIFIED CUSTOMER
Eric did a great job. I was sad that the car wash was broke and that Bo couldn’t get a code for the future. It was a nice perk.
12/6/2024
Daniel S. VERIFIED CUSTOMER
Work should have been done under warrenty repair.
12/6/2024
Brandon T. VERIFIED CUSTOMER
Gregorio was very professional and a pleasure to work with.
12/6/2024
Cade G. VERIFIED CUSTOMER
Everything was great and everyone was extremely friendly. However, I mentioned that the brakes were squeaking when I dropped off my vehicle and there was no mention of that when I picked it up and the brakes still squeak. It's not a big deal, and maybe it'll go away on its own, but just some feedback.
12/6/2024
Michelle H. VERIFIED CUSTOMER
Smart Motors did a great job in helping my vehicle get a much needed new battery. When I accidentally pulled into the wrong lane the staff were very patient with me and told me where I needed to go. I was also given an estimated wait time which helped me in planning out the rest of my work day. Amazing job, everyone !
12/6/2024
**** L. VERIFIED CUSTOMER
Peter and Kenny was very quick to respond to my complaint about technician leaving the oil cap off of my tundra. They were willing to coordinate a loaner car for me immediately and then got me in to correct the issue within 24 hours of my complaint to address my issues. Kenny said he will monitor my tundra for the next couple of oil changes to see if any other issues arise as a result of the oil spillage. Thus far, I’m happy with the response but I still fear irreversible damage has resulted because of this. I’m hoping not, but we will keep a close eye on this over the next year.
12/6/2024
Gretchen H. VERIFIED CUSTOMER
Wonderful service from Eric. He was timely, and explained everything thoroughly. I highly appreciated his friendly service today.
12/6/2024
Douglas M. VERIFIED CUSTOMER
This was my best experience with a service advisor in many years, perhaps ever! Job well done!!!!
12/6/2024
Nathan W. VERIFIED CUSTOMER
Excellent service from competent professionals. Thank you and merry Christmas!
12/6/2024
Timothy S. VERIFIED CUSTOMER
Melissa was very professional and extremely nice to work with today. She was honest and forthright with me explaining why there would be a delay in service today which I appreciated. She seems like a great service team member. Timothy S
12/6/2024
Karen K. VERIFIED CUSTOMER
Toyota is always so dependable!
Thank you for you service!!