Paul frederick is friendly, professional and thorough… He did a great job. I will definitely be back… I'm a loyal !Smart Motors customer because of the excellent service I always receive.
12/11/2024
Karl J. VERIFIED CUSTOMER
Thank you
12/11/2024
Susan L. VERIFIED CUSTOMER
Polite, prompt, quality customer service!
12/11/2024
Elizabeth K. VERIFIED CUSTOMER
I acknowledged that when I arrived at 1pm that I was early for my 1:30 appointment. At 1:22 I received a text that my vehicle check-in was completed and that a multi point inspection was ready for my review. Then about 10 minutes later I received an update saying that my vehicle was ready to go home. This was great for I had a 3:15 appointment. I waited another 15 minutes because I had not been approached for checkout. At about 1:45 I asked the desk and they said things weren’t ready yet for me to check out and it was still in the bay. I waited another 15 minutes and went to the bathroom. Then approximately 2:15pm I went to the desk again to ask the status of checking out and was told that my car was not ready. For the third time, around 3:20pm I approached the desk again! Finally, I checked out at 3:35. Why did it take 2 1/2 hours for an express rotation of my tires and a multi point inspection. I had to cancel an important appointment due to this delay. All I got was a simple apology and a comment that my name probably was called once and I did not respond. I sat in the waiting room the entire time except for a five minute bathroom break. No one took my concerns seriously. I believe this needs to be addressed.
12/11/2024
Keri H. VERIFIED CUSTOMER
Thank you for your excellent service
12/11/2024
Jo W. VERIFIED CUSTOMER
Gregorio was very pleasant & helpful. My service
Was completed I a timely matter.
12/11/2024
Douglas D. VERIFIED CUSTOMER
Price was what they quoted on phone. Very courteous staff. Appointment was on time.
12/11/2024
Roger W. VERIFIED CUSTOMER
A job well done
12/11/2024
NATHAN S. VERIFIED CUSTOMER
Best service I have ever received
12/11/2024
Patricia W. VERIFIED CUSTOMER
Everyone was polite, my only concern is it took 3 hours for service that was relatively minor, replacing batteries in key fobs, tire rotation, and replacement of a faulty tire pressure sensor. No one updated me for 2 hours and seemed unsure of the cost.
12/11/2024
Jefferey J. VERIFIED CUSTOMER
Well done. I didn’t even have to wait very long today, which was unexpected and nice.
12/11/2024
En Z. VERIFIED CUSTOMER
Thank you for providing such excellent service
12/11/2024
Jason H. VERIFIED CUSTOMER
Paid over 200 for a simple damage estimate a joke
12/10/2024
Hideki Suzuki. VERIFIED CUSTOMER
Response was quick and, the issue was resolved quickly
12/10/2024
Louis B. VERIFIED CUSTOMER
Great job, definitely appreciated the shuttle back home in the morning.
12/10/2024
Renee S. VERIFIED CUSTOMER
He took extra time to talk about brakes and tires. Thank you.
12/10/2024
Lexie E. VERIFIED CUSTOMER
David is fantastic! My favorite auto technician ever!
12/10/2024
Adam P. VERIFIED CUSTOMER
Service Advisor was great. Was disappointed that the price of an oil change was $30 more than the dealer I usually take it too. Also disappointed that the car wash service was down.
12/10/2024
Thomas M. VERIFIED CUSTOMER
Kept me well informed and explained the service that was planned and done on my vehicle.