Tire pressure was off by 6 lbs when I drove away. Expect more care when paying $150 for what amounts to an oil change.
6/19/2025
Heidi H. VERIFIED CUSTOMER
I showed up on the wrong day but Eric graciously (soo graciously) fit me in. He then let me know I was too early for an oil change (5000 miles). I explained that my daughter would be using my car and the maintenance message is annoying. He reset the light, recommended a tire rotation and sent me on my way. Most honest and inexpensive service of my life. Coupled with his flexibility…pretty sure Eric is my new BFF!
6/19/2025
Jose S. VERIFIED CUSTOMER
Base on my experience you guys have a great customer service ????????????
I’ll be looking forward for my future vehicle purchase with you guys thanks!
6/19/2025
Robert V. VERIFIED CUSTOMER
Paul and the team at Smart Motors were very helpful
6/19/2025
Lois M. VERIFIED CUSTOMER
Excellent communication and understanding of my situation. Above and beyond caring service!
6/19/2025
Jason P. VERIFIED CUSTOMER
All was fine except for the leaves left in the blower fan after a cabin air filter change. No big deal, I was able to get them out myself. This has happened every time I’ve had my filter changed at Smart.
6/19/2025
James D. VERIFIED CUSTOMER
Justin was very patient and very clear with his explanations.
6/19/2025
Guido P. VERIFIED CUSTOMER
Thabk you! Great service!
6/19/2025
Lionel S. VERIFIED CUSTOMER
While the serice experience was fine, I don't much care for your survey question. So many of these "customer service surveys" totally lack nuance. The choices seem to be "wonderful" or "not". This idea that the rating isn't good enough if it isn't 100 per cent is just silly. Life doesn't work that way, and you shouldn't be subjecting your employees to that kind review. Mr. Anderson was just fine, and the service was rapid. I was informed at intake that it might be an hour (a surprise to me). It was barely 20 minutes. I was pleased with my visit to Smart Motors this morning.
6/19/2025
Gregorio J. VERIFIED CUSTOMER
Mallory is the best service advisor I've had at Smart.
6/19/2025
Jennifer C. VERIFIED CUSTOMER
Overall a good experience. A little disappointed to learn the engine air filter I approved for replacement was not done at that time, and that in driving less than 500 miles, one set of my brakes has gone from yellow to red.
6/19/2025
Nathan R. VERIFIED CUSTOMER
I forgot the name of my agent, but he was excellent. Went beyond to answer a few questions I had. Great staff. Professional and well trained
6/19/2025
Larry D. VERIFIED CUSTOMER
Paul Fredrick is an excellent service advisor!
Paul provides excellent, and superior customer service. I always request for Paul when ever I have my Toyota vehicles serviced
Larry D
6/19/2025
Andrew S. VERIFIED CUSTOMER
Very happy with the work!
6/19/2025
Hariprasad P. VERIFIED CUSTOMER
I came in late but still they took me in. Great service
6/19/2025
Gregory S. VERIFIED CUSTOMER
Jesse went the extra mile today to get us on our way for another appointment. He is awesome. Greg and Bobbi Smith.
6/19/2025
York B. VERIFIED CUSTOMER
We a Toyota Extennedbservice polick util 100,000 miles. Why didn't the service damaged under underbody parts get completey replaced. Either the dealer or factory should replace parts with new when no other shop has ever touched the 2019 RAV4. Leaving n g broken tabs and aftermarket clips/screws on cat to save money for the dealer is uncool considering the money and over servicing I have done with Smart. Think about it. Does it make sense after the third time?