Expensive. Had to ask for sticker for next oil change . Technican did not replace
5/25/2025
Christina M. VERIFIED CUSTOMER
I understand you have customers but when you make an appointment for a time and then it takes 7 hours for that said service to get done that is a little ridiculous. What I got done should have not taken that long and I make my appointments in the morning because I work at night I know you can’t know that about all your customers but you should be conscious of how long you have their vehicles.
5/24/2025
Brad M. VERIFIED CUSTOMER
I hated to click the note button because I was completely satisfied with the work and the follow-through with Beth very much so! The only thing… The only thing I was dissatisfied with was their pressure in my tires. I waited till I drove for about 20 minutes nonstop and then looked at my gauge in my car And they were at 32, 34, 36 and 38. The last time I was there and bought new tires advisor told me that even though Lexus says to fill them to 35 pounds they at Lewis fills them closer to 40 on purpose. That was my only complaint. I’m usually happy with everything you guys do!
5/24/2025
Joyce T. VERIFIED CUSTOMER
Some misunderstandings with the repair or replacement work but problems were resolved easily.
5/24/2025
Roger A. VERIFIED CUSTOMER
Repair completed in a timely manner.
5/24/2025
James D. VERIFIED CUSTOMER
As stated, I was completely satisfied with the service that I received. Our Lexus will not be going to any other service maintenance provider except for Lewis Toyota.
5/24/2025
Carlton H. VERIFIED CUSTOMER
Excellent service and support. Very helpful.
5/24/2025
Wanda L. VERIFIED CUSTOMER
I made appointment to get oil change and rear brakes done. So about an hour later the person came to me and said you need rear brakes done. I said that why I am here. So 2 hours goes by and then he tells me they didn’t have the rotors and they were waiting for them. I waited for 5 hours to get something done that I made an appointment for. Very bad communication.
5/22/2025
Jd H. VERIFIED CUSTOMER
Outstanding customer service. Ray was a genuine professional; friendly and helpful.
5/22/2025
Abraham O. VERIFIED CUSTOMER
Thank you too and good job!
5/22/2025
Jullie G. VERIFIED CUSTOMER
Great Service today! Came in for an oil change and rotated tires! Very pleasant employees!
5/21/2025
George S. VERIFIED CUSTOMER
Beth was very helpful and courteous.
5/21/2025
Jane G. VERIFIED CUSTOMER
Steve spent a lot of time with me, helping me fix a problem with my phone connection in my car.
5/21/2025
Joyce W. VERIFIED CUSTOMER
Work was finished on time
5/21/2025
Steven H. VERIFIED CUSTOMER
I appreciated the fact that you didn't try and sell me things that were not needed. Honesty goes a long way and creates a repeat customer. What I would have liked was a brief summary of what was done, more to the point is why. You changed my transmission fluid as I had 63,000 and it was recommended. What I would like to know is "Was is dirty? Was it beginning to break down? Was there any metal shavings found, ie transmission going bad?" Never spoke with anyone.
5/20/2025
Rick V. VERIFIED CUSTOMER
Thank you
5/20/2025
Benjamin F. VERIFIED CUSTOMER
Friendly service. No complaints
5/20/2025
Susie J. VERIFIED CUSTOMER
Service was very professional and timely
5/20/2025
Jeff S. VERIFIED CUSTOMER
Everything was handled within specified time. Very friendly
5/20/2025
Laurel Z. VERIFIED CUSTOMER
Service recommended was something I replaced a month ago myself. Also, a bulb was requiring service which I was charged for on my LAST visit and didn't work at that time.