Lewis Toyota of Topeka Auto Repair Service

Great Great service. Good communication. Very pleased

Beth did a great job staying in contact with me on the status of my vehicle. Great customer service start the finish.

Everyone provided excellent service and were very kind!!! Thank you

Long time waiting

Excellent service!! Thank you all Donn T

Smooth and timely service. Loved it

This is the third day I have been in for service in the last 10 days. Again, the communication is very poor. I took truck in for a recall. I asked about how long the service was to take and I was told 1.5 hours. I waited over three hours and went to ask at the desk for an update. I was told because it rained the part they had glued or used adhesive on needed to stay inside for half a day. Once this was recognized, it should have been communicated to me the customer so I could make the decision to quit wasting my day waiting on the vehicle, I thought was going to take 1.5 hours. This lack of communication is very inconsiderate to the customer. This is the third time in less than 10 days I have informed you of the lack of communication which is very rude and unprofessional. There has been no action to correct the problem.

Lewis toyota had me in an out in no time and they were very polite and professional I highly recommend them to anyone thanks!

Did not wait very long, but most of all a job well done. I do like the video of what might need to be done soon.

One and a half hours for an oil change?

Scott did an awesome job keeping me informed about my vehicle and I received great customer service!

Great friendly fast service

Great and fast service

For the second time, my engine hood was left open when I picked up my vehicle. The first time there was a wrench left inside, the second just not latched.

Beth worked with us very well to address our concerns and solve our problems.

Stephe was fantastic!

You’re entirely welcome. Great responsiveness by my service advisor. Chris deserves credit for doing a great job today.

Wait time was reasonable.

I called to schedule a service of a new to us Toyota 2018 Tacoma purchased out of state, to have it serviced, and to get a second key made. When I made the appointment the person scheduling said she would check if the key was in stock that needed made or if it needed ordered. If it needed ordered she would call me back and reschedule so the key was in so it could be made when I brought the vehicle in for service. I brought the vehicle in Thursday morning at 7:30am. I had planned to wait on it. It did not get done until after 12:30pm and when I went to check out, I was informed the key had to be ordered, so it still had not been made. I informed the service lady, I was unhappy with the poor communication as I now would have to bring it back in for the key to be made. I explained that I was told if that was going to happened they were going to call me back and reschedule so I did not have to make two trips. She did apologize and said they have had several problems with Jodi the scheduling person. This was not helpful to me at all. I was told the key making should only take about 30 minutes. Today, the appointment took two hours. There needs to be much work on, communication, professionalism and timeliness completing service!

When there are no complications with the work mentioned in the estimate given ahead I don’t understand the reason for extra labor charges. Steve didn’t understand the extra charge and thought maybe the estimate didn’t include tax. Looking at the estimate after coming home the tax was included. I think the extra labor charge was a pretty large under estimate on the original quote.