Greg failed to tell me my vehicle would have to be dropped off and kept over night. I took a Lyft home and never got a call letting me know when it would be ready, I had to call. I had to borrow someone’s car to make it to work the next day at 5:30am. It would be nice to know in advance that the service would take til the next day and not have to call around to find out the service department closes around 5. Very unprofessional, when I went back the next day to pick it up, Greg almost sprinted out of the office and left the property without really saying anything to me and I had to talk to another service representative for assistance. The guy doesn’t seem like cares, or really puts much thought into the customers experience. Next time I get my car serviced I’d like a different person to help me, and you guys need to talk to him to tell him he should take the customer into consideration. I usually don’t complain much, but I could’ve missed work thanks to his oversight. He could’ve at least let me know it wasn’t going to be ready until the next day. I would’ve taken my car back or stayed there at the dealership so the techs could finish working on it, instead I took the Lyft and got left out of the loop. 2/5 stars.
4/23/2025
Candace J. VERIFIED CUSTOMER
Fabulous professional. Trustworthy
4/23/2025
Kenarik B. VERIFIED CUSTOMER
As I know myself, It was very hard to convince me to get through this procedure. But Ara perfectly did it! He found me a rental car matching my special needs and his strong confidence to his duties and responsibilities , helped me to trust him and his job. He is a valuable asset to ur management group. Let God bless him and Bob Smith Toyota.
4/22/2025
Carrie L. VERIFIED CUSTOMER
No comments.
4/22/2025
Wendy M. VERIFIED CUSTOMER
Your Team is always courteous, helpful and kind
They have always made it easy to keep my car running well
4/22/2025
John T. VERIFIED CUSTOMER
You guys are fantastic and the car is fantastic. The Grand Highlander hybrid is a perfect vehicle
4/22/2025
David I. VERIFIED CUSTOMER
Been working with Hank for awhile on my various Toyota vehicles. He always does a great job.
4/21/2025
Maribel M. VERIFIED CUSTOMER
Very good attention
I can I said
Thank you patriick
4/21/2025
Carol H. VERIFIED CUSTOMER
Jamie was very professional.
4/20/2025
Herminio M. VERIFIED CUSTOMER
Greg provided exceptional customer service!
4/20/2025
Robin B. VERIFIED CUSTOMER
Very professional and friendly.
4/20/2025
Caroline D. VERIFIED CUSTOMER
Not satisfied. My husband, a tech writer and former auto mechanic, already sent a text to the service manager. Read that for details.
4/20/2025
Rebecca H. VERIFIED CUSTOMER
I’ve enjoyed bob smith Toyota for about 17 years. I like that I am not upsold and that they do not over diagnose for unnecessary
work
4/20/2025
Hagop I. VERIFIED CUSTOMER
Quick and courteous, thanks
4/19/2025
Isabel M. VERIFIED CUSTOMER
Hank was very pleasant and helpfyul
4/19/2025
Manfred N. VERIFIED CUSTOMER
You said ONE QUESTION!!
PLEASE don’t lie to me on your survey.
There were TWO!
NO ONE likes surveys especially dishonest ones.
4/19/2025
Khachatur M. VERIFIED CUSTOMER
Thank you for best service ????
4/19/2025
Daniel N. VERIFIED CUSTOMER
I have always recieved great service and recommendations on upkeeping my vehicle from Patrick.
4/19/2025
Jeff S. VERIFIED CUSTOMER
Ara is very professional and helpful. He always takes care of all of our Toyota vehicle needs. I always recommend Ara for service, and Bob Smith Toyota. I give Ara five stars for his phenomenal customer service. Thanks again for a job well done, from the mechanic, service advisor “Ara” and cashier.