Jaime explained the services that my car was needing very good
8/20/2025
Debbie N. VERIFIED CUSTOMER
Excellent service as always from Patrick! Thank YOU so much.
Very professional and great communication.
8/20/2025
Erin F. VERIFIED CUSTOMER
Patrick is always pleasant and professional. I trust him with my car.
8/20/2025
Brad S. VERIFIED CUSTOMER
Everything went very smoothly this morning..
8/20/2025
Eryn S. VERIFIED CUSTOMER
Patrick was helpful and communicated well … service was easy and no pressure!
8/20/2025
Marina A. VERIFIED CUSTOMER
Terrible customer service and over charging. I have warranty and the advisor still chose to charge and not speak with the warranty company. The vehicle still feels unsafe and is making noise. Very disappointed
8/19/2025
Anthony J. VERIFIED CUSTOMER
Total Excellence
8/19/2025
Steve C. VERIFIED CUSTOMER
Hank was very professional, didn’t try to over sale
8/19/2025
Vahe G. VERIFIED CUSTOMER
Great job very pleased with your service
8/19/2025
Ana V. VERIFIED CUSTOMER
Great service!!!
8/18/2025
David S. VERIFIED CUSTOMER
It was over 1,700$ for scheduled maintenance, very unimpressive.
8/17/2025
Chadi W. VERIFIED CUSTOMER
I am very disappointed with the service, and plan to take my business elsewhere because of it. First, I planned an appt in advance and wanted to tell the person on the phone of all service requested (oil change, tire rotation, inflate tires and diagnosis). She said to tell the service manager when I arrive instead of taking list. I took the day off from work. When I arrived, the Service Manager Hank said they cannot do diagnosis on wknds. I told him about appt call and he said they gave me misinformation. I took the day off for diagnosis, already upset with respect to my time. I then asked for rotation to be crossed and inflate tire to specific psi. When I returned to get the car, neither was done. Rotation was not crossed. I told Hank, he said he told them. He said he will have them redo but have to wait. I was upset again by lack of complete service, attention to detail and lack of respect of my time. All departments clearly do not communicate (operator/service/mechanic). Plz forward this to General Manager Brett Nolan. They are losing a customer. I will not recommend this dealer for service.
8/17/2025
Raul S. VERIFIED CUSTOMER
Been charged twice for the same service
8/17/2025
Salvador D. VERIFIED CUSTOMER
Jonathan Escobar,
Tremendous service advisor.
Thank you
8/17/2025
Darren R. VERIFIED CUSTOMER
Satisfied with the process of service. Would gladly return for service.
8/17/2025
Susan G. VERIFIED CUSTOMER
Hank and Patrick were wonderful, they understood that I really needed my sun visor replaced quickly. It had gotten damaged when the windshield was replaced. For safety reasons I had to remove the visor as it was hitting me in the face and would not stay up. The service department quickly confirmed over the phone that they had the replacement sun visor in stock. It was a busy Saturday, but Patrick was still able to fit me in. Within 20 minutes they installed a new sun visor and it’s better than it’s been in years. Many thanks to the Bob Smith service department!
8/17/2025
John Y. VERIFIED CUSTOMER
Thanks
8/17/2025
Marcelo S. VERIFIED CUSTOMER
no comments
8/17/2025
Dennis C. VERIFIED CUSTOMER
The text message describing additional work required is assessed as poor. Looking at the work description on a 6 inch screen was difficult to evaluate, making it difficult to approve $500+ of the added work.
8/17/2025
Spencer V. VERIFIED CUSTOMER
Patrick was awesome and so was the guy who pulled up with my car. Thank you!!