Bob Smith Toyota Auto Repair Service

Hank is the absolute best!!!

Seamless, uncomplicated, accommodating and friendly….what more can I say…….thank you and I will see you again!

Patrick is easygoing and communicates well

While the service and communication was impeccable and everyone I was able to work with very helpful I did have an issue with the updated 12 mile lift policy. You see I live 14 miles away from your dealership and one of my favorite and most important conveniences was that I could be transported to and from your dealership at ease, however Once the cashier informed me that I couldn’t be taken home and could only be dropped off 12 miles I was frustrated because that was not my home and it made it difficult for me to get home from 2 miles away that I ended up walking and when I needed to head back to the dealership, I walked another 2 miles to the 12 mile limit that wasted about an hour total plus more of my time which is why I’m writing this to let you know that making small exceptions for customers is important and will help us have a collaborative relationship in the future, but when I asked the cashier to see if it was possible that we could make an exception so that I can be taken home she mentioned that if she’s talked to her manager, they wouldn’t budge and that they would recommend that I take a loaner car, which is something I don’t feel comfortable with, and I was more upset that your employee didn’t feel comfortable enough or want to make the effort to ask a manager about this issue because it would’ve annoyed their manager and they would’ve been Reprimanded for it which is unacceptable in a professional setting where all voices need to be heard I’m free to talk more about this if you are interested and I have more ideas on how you could make this process more viable for your customers in the future thank you very much

Patrick is a great Service Advisor. I enjoy working with him.

Great service—thank you Patrick!

I wanted an oil change and i got a top off. No oil filter change, no air filter change. The paperwork says fluid top off.

Great

Thanks, great service.

Very Good and Fast Service

Professional

Thank you very much

Good service

Patrick and his team were very thorough. My truck runs like it is brand new. Thanks Again!!

Hank Fairchild always does right for me.

Good service

My ac fan belt issue will need another visit as it started making noise when I got into the car and drove off. Everyone was extremely professional and my car was ready on time

Thank you!

All great-thank you

Good good