Bob Smith Toyota Auto Repair Service

Great job! 100% satisfied!

He is very polite and professional. I trust him 100%

Pat was very attentive and thorough. Everything was done to my satisfaction.

Greg is great! He is always pleasant as is all the employees @ Toyota.

Patrick is very professional/knowledgeable, answered all questions, made proper suggestions Very satisfied with everyone involved with the service . Thanks

Job well done

Unfortunately, your service was unable to identify and resolve my vehicle’s issue, even though it was quite clear that at high speeds, there was a noticeable wind noise coming from outside. Sadly, you couldn’t fix it, and I had to go to another Toyota service center to get it resolved. Moreover, your service gave me a very unreasonable explanation, claiming that the noise was due to the engine or the turbo, which was completely illogical and baseless.

Jaime communicates clearly about what work needs to be done and why. The pictures he provides about the condition of the car and work needed is very helpful. I also appreciate that I was able to bring the car in early and it was done early this afternoon.

Thank you

Pat is always helpful. Very low key and articulate in what my needs are with my Rav4. We trust him.

Thank you! Ara was amazing. I did have an issue that ultimately was a non issue and Ara was truly professional and kind.

Great service , Thank you Greg!

Excellent service experience with Jonathan.

Thank you, all good.

Hank is the absolute best!!!

Seamless, uncomplicated, accommodating and friendly….what more can I say…….thank you and I will see you again!

Patrick is easygoing and communicates well

While the service and communication was impeccable and everyone I was able to work with very helpful I did have an issue with the updated 12 mile lift policy. You see I live 14 miles away from your dealership and one of my favorite and most important conveniences was that I could be transported to and from your dealership at ease, however Once the cashier informed me that I couldn’t be taken home and could only be dropped off 12 miles I was frustrated because that was not my home and it made it difficult for me to get home from 2 miles away that I ended up walking and when I needed to head back to the dealership, I walked another 2 miles to the 12 mile limit that wasted about an hour total plus more of my time which is why I’m writing this to let you know that making small exceptions for customers is important and will help us have a collaborative relationship in the future, but when I asked the cashier to see if it was possible that we could make an exception so that I can be taken home she mentioned that if she’s talked to her manager, they wouldn’t budge and that they would recommend that I take a loaner car, which is something I don’t feel comfortable with, and I was more upset that your employee didn’t feel comfortable enough or want to make the effort to ask a manager about this issue because it would’ve annoyed their manager and they would’ve been Reprimanded for it which is unacceptable in a professional setting where all voices need to be heard I’m free to talk more about this if you are interested and I have more ideas on how you could make this process more viable for your customers in the future thank you very much

Patrick is a great Service Advisor. I enjoy working with him.

Great service—thank you Patrick!