Bob Smith Toyota Auto Repair Service

Coupons were sent to me offering complimentary Winter service, including windshield wiper change and basic engine check. Also, coupon offered $150 off if I spent a certain amount in repairs. I finally received the above items, but only after finding the coupons that were sent to me by Bob Smith Toyota. Thankfully I had saved the email so I was able to produce them when they were requested. If I had not been able to furnish the actual “coupon”, it seems that I would not have gotten what was offered. I bought my RAV4 and have had all of my service done at Bob Smith Toyota, which has been a LOT of money over the past 14 years. As a LOYAL CUSTOMER, I resent being sent enticements to bring my car in for service, only to be made to feel that I have to produce “PROOF” that you actually sent me these enticements. It feels like being baited by Bob Smith Toyota, only to have to jump through hoops to have you honor deals that you sent to me. Even with the $150 discount and free wiper blades, I still spent $1,660. To be honest, I could have gotten my spark plugs changed for $280 cheaper than what you quoted. After this type of poor, somewhat misleading, treatment of a truly loyal customer, I would seriously reconsider having any expensive repairs done by you in the future, much less trust that it’s your honest intention to treat your loyal customers well. So, you may have made money in the short run, but you may have lost a 13+ year income stream, and a customer looking for a new car in the near future. The only redeeming reason to come back is for the professional service by Jaime Guzman.

Excellent experience this time. Very fast, rental car provided and all requests resolved in timely manner. Communication from Jaime was very good and timely and to the point. Thanks!

I am satisfied with today service

Bob Smith Toyota runs the best service operation that I have ever experienced. Your processes are highly efficient and your people are first rate. I’m a well experienced CEO and I can recognize superior service. It’s no accident. In fact it is hard to consider a different vehicle or dealer because I place suc a high value on service. You guys are not just the best service dealer, you offer the best service that I get anywhere for anything.

Well done , good advice , help .. thanks !

Always professional and looks out for our interests

Ara is excellent!!

Always appreciate Patrick’s advice and help

He was extremely efficient & friendly and professional. Also very handsome!

Job well done. Thank you

Greg is friendly, knowledgeable and helpful.

Jaime is very good. I trust him!

This is the second time after a service that I have lost a hubcap on my car.. I have been spending around $65 to buy a new hubcap. The technician needs to be more careful after rotating the tires to secure the hubcaps.

I was informed for upcoming car maintenance. Efficient and well recommended.

I always appreciate the wonderful people at Bob Smith Toyota. My service appointment with Greg today was perfectly handled. Thank you!

I am satisfied of service. I appraciate Greg for his approach to customers.He did his job well.

I’m satisfied with service of my car and I’m happy with Jonathan good job Tank you .

I reported a rattle, demonstrated it for the tech who then said it was coming from a case of water in the back of the car. It wasn’t, I told the advisor it wasn’t, they gave me the car back with the rattle.

All the employees helped me resolve my car-related issues as quickly as possible, and they also offered more than I expected.

Pat was personable, detailed and did a great job.