Pat rxplained exactly what they were going to work on today. My car was was ready for pick up much quicker than the estimate he gave and when I got there for pick up Pat went through the completed work and what to be prepared for on the next visit. Excellent customer service!
10/16/2022
In Kyu. VERIFIED CUSTOMER
Thank you for your whole work for satisfaction of your customers
10/16/2022
Steve K. VERIFIED CUSTOMER
Jaime is the best!
10/16/2022
Laura J. VERIFIED CUSTOMER
Z was excellent: professional and helpful. He
Was sympathetic about the delay and very communicative.
10/16/2022
Janna L. VERIFIED CUSTOMER
He was kind and professional. He hot my car through quickly.
10/16/2022
Leslie P. VERIFIED CUSTOMER
To be honest, after my last 2 previous visits, I was seriously considering going someplace else for service. Greg turned that around. He was friendly, informative and personable. He even remembered my name when I was picking up my vehicle. Bob Smith is lucky to have Greg on their team.
My experience was only hampered by the back office ladies (cashiers).
If they showed an ounce of Greg’s enthusiasm…you would have an upstanding group of employees.
10/15/2022
Ronald K. VERIFIED CUSTOMER
Every employee that I talked to was friendly and helpful.
10/15/2022
Tracy N. VERIFIED CUSTOMER
Jaime is always a pleasure to work with. He explains everything and answers all my questions directly. He is my “go-to” Service Advisor!
10/15/2022
Bettyna B. VERIFIED CUSTOMER
Excellent service!
10/15/2022
Jerry K. VERIFIED CUSTOMER
Everyone there was hospitable, cheerful & helpful. Even the mechanic came over to show me where the interior fuse box was! We drive from Culver City to have the car serviced there where the prices are not jacked up, all are nice & helpful and the feeling is family. Thanks!
10/14/2022
Diana B. VERIFIED CUSTOMER
I am satisfied with your recent service experience with Hank Fairchild thank you .
10/14/2022
Steve M. VERIFIED CUSTOMER
Great service
10/14/2022
Teruko U. VERIFIED CUSTOMER
I was early for my appointment but Hank took me right away. The car was finished within an hour. He’s the best!
10/13/2022
Mario L. VERIFIED CUSTOMER
Always proffessional
10/13/2022
Rhonda H. VERIFIED CUSTOMER
Jaime is always friendly and kind. He answers my questions carefully. I appreciate Bob Smith’s Valet service.
10/13/2022
Carolynn L. VERIFIED CUSTOMER
Met Patrick for the first time and I think he was wonderful.