Bob Smith Toyota Auto Repair Service

I only interacted with Hank via phone and automated text messages. I dropped off my vehicle the day prior. Hank did not call me to give me an update. I had to call to get an updated then he texted me the recommended services. I asked to review the recommendation and proceed with oil change and tire rotation. I then called and accepted some of the recommendations. Hank was rude and short with me on the services I decided and cancelled the services I requested. Per Hank the options I choose would not fix the issues I would be wasting my money and time. Hank took it upon myself himself to cancel my selected services. I was anger and upset with the service I received. I entered the service area bc I don’t not want to deal or speak with Hank bc he was rude and short. I asked for the supervisor but Eric was not available. Another manager named Greg came and asked what the issues was. I informed Greg about Hanks lack of customer service skills. I will admit I was upset and angry and let my frustration out on Greg and did use profane language to describe my interactions with Hank. Greg was kind and professional throughout the entire interaction and listened. I did also apologize to Greg for my use of language. I will also email the supervisor Eric to inform him of Hanks customer service skill. I will also write a yelp review regarding customer service.

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Outstanding service. Thank you.

Please send me a copy of your service recommendations. Could you also please designate which of the repairs/service are most important. Thank you

Hank was very helpful and took good care of me and answered all my questions.

Excellent customer service. Exceeded expectation, vehicle was completed ahead of estimated time

Greg gets an A+.

This was my second time in for service. Very happy with the service I received. Quick painless and professional

He is very friendly and helpful We appreciate his work and support

Greg is professional and has great attitude and customer service.

The writer was an excellent person with good communication skills, very satisfied 100%

Ara was great

Friendly and professional service very comfortable that everything was taken care of. Will be using your services again.

Mr Ara Zargarian was extremely helpful and gave me the excellent customer service . I will highly recommend him .

Haven’t driven the vehicle yet but I’ll take it quite a distance Tuesday and I’ll let you know how it handles. With today’s traffic and drivers a bit stressed out these days it’s all about safety first I’ll let you know

Greg was professional, helpful and very gracious at the same time. I am satisfied how my car has been taken care of as well the way I was treated. I would ask Greg every time my car needs any service if I could. Completely satisfied. I will give Greg more than a ten on a scale of 1 to 10. Thank you

He was friendly and helpful!! Thank you!!

Fast and efficient service

Very satisfied

Great attention from arrival till job done Thanks for your Wonderful service