Kyle was less than satisfactory. He treated me with much disrespect and narcissism. He also lied to me multiple times about my car and tried to get me to pay $2,000 for parts when a part that is out with a safety recall causes the exact same symptoms. He also told me that they kindly replaced a fuel injector in my car. When given said "bad fuel injector" back, I found they had a spark plug in a fuel injector bag.
5/12/2024
Ginger G. VERIFIED CUSTOMER
Yes, I was very appreciative on quick appointment scheduling online and return of my vehicle when finished.
5/12/2024
Mark M. VERIFIED CUSTOMER
Kyle demonstrates an exceptional level of professionalism and expertise as a service advisor. His extensive knowledge and amiable demeanor make every interaction a positive experience. Kyle's commitment to efficiency ensures timely completion of vehicle services. I wholeheartedly endorse Kyle's services to both acquaintances and family members, confident they will receive top-tier assistance
5/11/2024
Dene B. VERIFIED CUSTOMER
Thank you folks so much! Having a loaner vehicle was so helpful. You folks are great!!
5/11/2024
Ken S. VERIFIED CUSTOMER
As I told my service advisor, I worked for American Honda for 30 years and auto logistics and I’ve been in hundreds of dealerships Honda dealerships. And that’s why I always take my Honda to a Honda dealership certified technicians are the best service advisors are the best and you always get treated like you’re somebody important. So keep up the great job.
5/11/2024
Elizabeth G. VERIFIED CUSTOMER
I originally took my car in for an AC refresher. My AC is still not working and I wasn’t informed on their being anything wrong for it not to work.
Everything else was very informative and the person who helped check me out was very helpful in explaining some of the things on the multi point inspection list.
5/10/2024
Nannette S. VERIFIED CUSTOMER
Kyle and everybody was great at Underriner! Love the txt message service that notified me when my vehicle was done and also Kyle called too
5/10/2024
Price (. VERIFIED CUSTOMER
Kyle was very good to work with. He was kind and did his job professionally. Thanks Kyle
5/10/2024
Diane C. VERIFIED CUSTOMER
Computers weren't working and wouldn't accept payment; eventually, form for manual entry was completed. Everything else was great.
5/9/2024
Donna Y. VERIFIED CUSTOMER
Everything was great except for this being the 2nd time my dash settings were not done/complete. I live 45 minutes away and so I have to drive back again to get this taken care of. My gas, time and inconvenience is not quality service and it is very frustrating. I should have checked before I left, but really, should I have to do that? The 1st time, I did not complain and drove back and got it taken care of,because , things happen, but twice . . . is a trend in the making. We love all the Hondas we've owned as well as my grown children's families owning, but service is a big piece of the experience.
5/9/2024
Joshua B. VERIFIED CUSTOMER
Cheryl and the team at Honda are so amazing and helpful! I bring my car here because this is the original place I bought the car and I am usually very pleased with my experience!
5/8/2024
Pamela D. VERIFIED CUSTOMER
I was very satisfied with my service. Kyle told me what they would do & he called me with the results. Everything worked well.
5/8/2024
David W. VERIFIED CUSTOMER
Scott and Cheryl went way out of their way to assist me. Excellent service !
5/8/2024
Marjorie S. VERIFIED CUSTOMER
Kyle was very personable and helpful!!!
5/8/2024
Holter Family. VERIFIED CUSTOMER
Professional people. Listened to me.
5/8/2024
Sheila R. VERIFIED CUSTOMER
She was very friendly and helpful. Very down to earth. I felt comfortable speaking with her.
5/8/2024
Ronald N. VERIFIED CUSTOMER
Good service
5/8/2024
Sterling R. VERIFIED CUSTOMER
Friendly and efficient customer service!
5/8/2024
Hilary R. VERIFIED CUSTOMER
Cheryl is great to work with so it's not a reflection on her service, but the app was down so I couldn't communicate very well. I had called and left a couple of messages to the general voice-mail but didn't receive a callback (I didnt figure I would). Then Cheryl let me know it was ready for pickup and Don was great to swing by with the shuttle. Before leaving, I tested the mirror again and it was acting up still. Then, a service member came out and had to still pop the mirror into place. The upsetting part is that if Cheryl and I didn't test it out before I left, I would have paid for and driven off with the same issue as my arrival and potentially had the mirror I just purchased pop off or have issues. It makes me wonder if it was tested or checked for quality in the first place. Overall, I have liked working with Underriner because the people are good, but the process isn't always smooth, and sometimes can be quite stressful trying to communicate during the day amidst my hectic job.