Kyle was verry quick and proficient on getting me checked in and out. Thanks Again
6/8/2024
Robert P. VERIFIED CUSTOMER
Had a great experience getting my vehicles ready for summer
6/7/2024
Thomas K. VERIFIED CUSTOMER
Great service.Thank you for the loaner. Had to see my doctor, much appreciated.
6/7/2024
Mark R. VERIFIED CUSTOMER
Cheryl walked me through the process and was very easy to work with!
6/7/2024
Ron P. VERIFIED CUSTOMER
Price outrageously high
6/7/2024
David W. VERIFIED CUSTOMER
Kyle was courteous, knowledgeable, and very pleasant to deal with.
6/6/2024
Rochele W. VERIFIED CUSTOMER
Thank you!
6/6/2024
Barbara H. VERIFIED CUSTOMER
I do not want to be contacted! The work was satisfactory and the staff were professional. However, I was not told, when I brought my car in at 9 am, that it would need to be there overnight. About 4 pm, I made 3 unanswered phone calls and sent a text asking when I should pick it up. It took about 45 minutes to get a response. Fortunately, I am retired and didn't need to make transportation arrangements for work. I don't consider this terrible service and would use your company again, but I think there needs to be a bit more communication.
6/6/2024
Michael E. VERIFIED CUSTOMER
Kyle accurately determined the source of the noise in the dashboard of my Ridgeline.
6/5/2024
Paul H. VERIFIED CUSTOMER
Kyle did a great job taking care of my needs.
6/5/2024
Angelyn M. VERIFIED CUSTOMER
Kyle was great, very friendly.
6/5/2024
Kenn R. VERIFIED CUSTOMER
I really enjoy the friendly service I receive at Underriner Honda.
6/1/2024
Sandra S. VERIFIED CUSTOMER
Kyle explained things well and made me feel like I was important to the business. He arranged a loaner vehicle for me while my car was being serviced, which was fabulous as I care for three grandchildren and it is a busy season with school and activities. Loved that you washed my car as well!
6/1/2024
Heidi H. VERIFIED CUSTOMER
He is a really communicative person. Helpful and trust worthy.
5/31/2024
Terry J. VERIFIED CUSTOMER
My only complaint was that I had a 2:00 appointment and had to wait close to two hours…otherwise I was very impressed with your staff! I just a dealership by the sales, James was awesome and the shop staff was great! Thanks!!!
5/30/2024
Lionel T. VERIFIED CUSTOMER
Kyle was friendly, professional and accurate about his assessment. Very pleased with the service.
5/30/2024
Lyle G. VERIFIED CUSTOMER
Excellent service
5/30/2024
Mark S. VERIFIED CUSTOMER
She worked well even tho short staffed.
5/30/2024
Stephanie G. VERIFIED CUSTOMER
I could never get a hold of anyone in the service department this morning. I called three different times was transferred each time over and over again. I left a message twice. I know they’re busy, but it’s frustrating when you can’t get a hold of somebody just to get an update on your vehicle to see if it is done and possibly just sitting there. I am not sure where the answering service department is located, but I am wondering if they could just walk over there and ask. How far it is? but it was very, very frustrating. They of course were doing there best but I have never ever had this experience in the 14 years I have been coming to Honda service.
I never was called back until I got a text message that my car was done at 2pm and then about an hour later I got a phone call telling me it was done.