Underriner Ford of The Dalles Auto Repair Service

This was the second time where your service department has told me they would order needed items and after checking back a couple weeks later I found no order was placed. This last tme my mobile tire service warning was on meaning my sealant was expired and needed replaced. I informed the service department of this when I brought the car in and was told that would need to be ordered. I asked them to do so. When I picked up my car, I specifically asked if they had ordered the need sealant for the mobility kit and was told yes. A couple weeks later I called to see if it had arrived yet only to find it was never ordered. After I asked your parts department to order it when it did come in, no one asked if I wanted to set an appointmet to change out the sealent in my kit. So I had to figure out how to on my own. Also when I paid for the sealant there was a charge listed as sales tax on the invoice. There is no sales tax in Oregon and the parts department could not tell me anything about the charge only if I wanted my part I would have to pay it. When going to the Ford dealer for service, I expect them to know more than I do as to what is needed, instead it seems I need to tell your service department what is needed on my Ford. I used to get a print out of the multi-point inspection, this time I was told I would have to go online to a link texted to my phone, which failed to open when I tried to.I can get the same or better service from a local shop or even Jiffy Lube.

Nothing against Aaron Karp, but the recall process on backup camera and all firmware was not done, so when picked up car had alarm the rear backup assist was unavailable. Had to leave car so they could do a total reprogram.

Always fast, friendly service, and full explanation of any needed work. Thanks to Aaron for making it all happen.

I never get a call back. Always need to call them and most times it goes to voicemail

Sid and the whole team are great, they communicate well and we always are satisfied with the service here.

It drives a lot better too ! Plus I’m happy to have new parts installed and importantly we work as a great team I’m thankful that I was tooken good care of ! Ty everyone ! And Sid ????????? keep up the good work!

Very little follow-up communication on status of the repair. Aaron is very courteous and trustworthy but I would also like some definitive advice on how to deal with rodents damaging harness wire, a problem that has caused me $1,400 so far this year and which, I imagine is not unique to my vehicle.

Too much sales pressure. Also changed the oil but not the filter. I will not be back

Way too expensive to replace a hose that consisted of 2 hose clamps to loosen and retighten again on new hose.

Prompt and professional!

Service desk was difficult to get a hold of. Did not receive a call back after leaving a voicemail.

I have no complaints thank you guys for always going a great job

Was great. The quote was as close as possible. Happy with the service and how fast it was done. Very happy with it. Thank you Sid

The staff is very efficient and polite.

Aaron is amazing- clone him

Sid has always been simply the best service guy & I can always count on his honesty

Sid always does an excellent job.

Sid is amazing and so helpful! He's also very knowledgeable with regards to my truck (F250) and services. Sid is the reason I keep coming back!

Was resolved and he was thorough. But at first when I texted Cody and he told Sid and he never got back to me for a long time, until the manager was told.

I no longer own my Nissan