No was too harsh as Lindsey was incredibly helpful and amazing! The frustration was really around the online booking service.. I booked my final Toyota care/25,000 mile service online and the soonest I could schedule was about 2 weeks out. That ended up putting me past my expiration date by 4 days over a holiday weekend. The online service also led me through booking an oil change and tire rotation when only a tire rotation was needed. Lindsey got the bill taken care of which was SO appreciated! I don’t recall his name (he came out from sitting in the side office) was showing me around the portal and said he completely understood where the confusion was coming from and it was a service needing improvement. People wise, I was VERY satisfied. I just was not pleased with the online service. It also would have been really nice prior to the work getting done to get a call/warning that our coverage expired 4 days prior.. we still plan to bring our car to Kari, we will just be sure to call versus booking online.
4/22/2025
Yancy L. VERIFIED CUSTOMER
Great service and friendly!
4/22/2025
Dudley E. VERIFIED CUSTOMER
He took the time to thoroughly explain every detail of the issue I was having with my vehicle. Looking forward to having both of my Toyotas serviced there
4/19/2025
Karen O. VERIFIED CUSTOMER
I love working with Brett. He is polite, engaging, and answers my questions with a smile on his face.
4/19/2025
Not-Provided P. VERIFIED CUSTOMER
I have asked 3 times for my phone number to be removed off of this account and vehicle- please do so Or I will have no choice but to leave a bad review
4/19/2025
Thomas B. VERIFIED CUSTOMER
Supportive…Friendly…Efficient!!!
4/18/2025
Julie S. VERIFIED CUSTOMER
I drive past Kolar’s to get to your dealership and service department…your that good!
4/18/2025
Barbara R. VERIFIED CUSTOMER
Every thing went smoothly and I was comfortable with my experience.
4/18/2025
Denny F. VERIFIED CUSTOMER
Thank you! ~Denny.
4/17/2025
Diane J. VERIFIED CUSTOMER
Car was completed timely and all insane to be done was completed!
4/17/2025
Jane G. VERIFIED CUSTOMER
The team is always super helpful and kind. Thanks for being good people and for providing fair work!
4/17/2025
Robert O. VERIFIED CUSTOMER
I continue to bring my Toyota’s to Kari because of their excellent service. I have never had an issue with them and the best feature is being able to see progress of the service on my phone. Very High Tech!!! Will continue doing the drive from Webster to Superior!
4/17/2025
Tammy L. VERIFIED CUSTOMER
Great service always appreciate it
4/16/2025
Patrick O. VERIFIED CUSTOMER
Well done.
Thank you,
4/15/2025
Ruth P. VERIFIED CUSTOMER
Very well taken care of!
4/15/2025
Robert R. VERIFIED CUSTOMER
I I have purchased four vehicles from your dealership and have been totally pleased with all the servicing that has happened over multiple years. Keep up the good work. You’re very trustable and complete dealership.
4/12/2025
Eugene S. VERIFIED CUSTOMER
Kari always provides quality service, answers my questions, and gets me in and out on time. The cost is fair,I can’t complain