Exceptional as always. Never had a bad experience here????????
10/22/2024
Hiram D. VERIFIED CUSTOMER
Mr Handy was busy and professional to let me know. I expected to be waiting awhile but instead it felt it I waited for half hour before I knew I saw my vehicle out the door. When I expected my vehicle to be taken in to be service and gone over with the care and looked over I expect that to have my vehicle check over with care and not miss any detail that might had been overlooked and pass over. If I wanted to get a quick service I could had taken it to take 5 for an oil change and not paid but half the cost. Either less I hope that nothing was over looked I get another broke down and cost and delayed. Am sure I can depend on the quality of service I always expected for the Toyota service. Thank u for the care and professionalism for the yrs of service. Just my concern about things when it comes to what I expect and pay for. If I was concerned with just a service I could have taken it somewhere else. Again thank u for ur time and consideration on this matter.
10/22/2024
Sandy D. VERIFIED CUSTOMER
I was there 1 1/2 hours for an oil change!
10/22/2024
Sharon G. VERIFIED CUSTOMER
Thank you for taking good care of my car
10/21/2024
Paul U. VERIFIED CUSTOMER
Very pleased with the commitment to fix my car.
Thank you
Paul
10/21/2024
Patricia B. VERIFIED CUSTOMER
Jacob Handy was very helpful and answered the question I had and Kept me updated on the work being done on my vehicle.
10/21/2024
Doug H. VERIFIED CUSTOMER
Can’t help but feel I was being taken advantage of this time. Told me I had an oil leak. Same oil leak they said I had last time that they ‘fixed.’ When I questioned they said it would be covered as parts failure. Take it back today for the warranty repair, and voila! They said it was just an untightened oil drain plug. I wonder if that was true and had I not questioned it would they have charged me for an expensive repair again — and was it needed and done previously? Very suspicious.
10/21/2024
Elizabeth B. VERIFIED CUSTOMER
Bad customer service when I came in no one greeted me. 2 employees in long discussion with customer and when I said something oh we’re short staffed well does that make my bill cheaper that you are paying less employees and I have to wait long time like 15 min or more to receive service
10/21/2024
Ann S. VERIFIED CUSTOMER
Nick was very knowledgeable and helpful.vrry nice!
10/19/2024
Gary O. VERIFIED CUSTOMER
I have been bringing my 2012 Prius to Toyota Kokomo pretty much since I purchased the car. This is the first time that Jacob has been my service man. Jacob addressed my questions with information that was very helpful to me. I appreciated the extra time he took with me to try to resolve an issue regarding my tires. I felt he was very knowledgeable and kind towards me.
Thank you Jacob.
10/19/2024
David F. VERIFIED CUSTOMER
Jacob was great. We were leaving for Florida the next day and he got us taken care of.
10/18/2024
Suzanne P. VERIFIED CUSTOMER
Very happy
10/18/2024
Braden B. VERIFIED CUSTOMER
Thank you Jake!
10/18/2024
Eugene S. VERIFIED CUSTOMER
Knowledgeable & helpful
10/18/2024
Troy B. VERIFIED CUSTOMER
Had appointment at 8:00 am to have oil changed and windshield calibrated. Was waiting on my vehicle due to I live out of town. Was on a vacation day waiting and got notified around 1:20 that the oil had not even been changed yet let alone the windshield done. That was 5 1/2 hours I had been waiting for my vehicle which I had said previously I had an 8 am appointment for. I had made arrangements with my insurance company to let me have my windshield calibrated at kokomo auto world because we have always purchased our vehicles there and have always received good service. Now I wasted my vacation day and have to make another appointment because my windshield has to be done for my insurance coverage. Highly disappointed. Will not contact my insurance company to let me have service repairs done there again.
10/18/2024
Brent S. VERIFIED CUSTOMER
It was very busy when I brought my Passport in for service. Trey sought me out in the crowd and got my vehicle scanned in, repeated back to me the service I had requested and then I was on my way.
10/18/2024
Linda P. VERIFIED CUSTOMER
Service area is always good.
Thank you so much.
10/18/2024
Freddie H. VERIFIED CUSTOMER
Service was great completed and vehicle just as I gave it to them
10/18/2024
Johnny M. VERIFIED CUSTOMER
Service writer was great, service was great. Lobby had good snacks, sales manager was knowledgeable while we chit chatted about the Tacoma on the sales floor( I was not buying) only complaint was when I spoke with Taylor this morning (who was awesome) I mentioned an issue with my gas log lever cable. When I arrived I also mentioned it, the service writer looked at it and stated that his quick lane guys couldn’t handle that, to which I agreed. My service writer was swamped which I understand, so my papers were sent to another person who either doesn’t know cars or has no interest in helping paying customers. I eventually just told him to forget it and went and bought a pair of needle nose pliers and fixed it myself. Great store, MOSTFULLY helpful people. Snacks were awesome so were the juice boxes