Everything went well except one. We were charged $160 to be told that we had a problem that we knew we had for over a year. We wanted the problem fixed, not diagnosed. Very misleading and it felt like a money grab. Not ok. No matter what you do we will it be back. Trust is everything, period.
3/14/2025
Dustin G. VERIFIED CUSTOMER
Jacob is fantastic as always!
3/13/2025
Heather B. VERIFIED CUSTOMER
Anthony was very helpful and kept me informed with what was going on with my tire repair
3/13/2025
Janice G. VERIFIED CUSTOMER
Quick & easy. My first time at this location.
3/13/2025
Tracey H. VERIFIED CUSTOMER
Excellent customer service and care
3/13/2025
Sharon R. VERIFIED CUSTOMER
I was treated very nicely.The work was done quickly and I was on my way
3/13/2025
Deborah B. VERIFIED CUSTOMER
Very proficient. Reviewed all aspects of results of inspection.&
3/12/2025
Jodi B. VERIFIED CUSTOMER
Very personal service and he explained the repairs and showed pictures of what was fixed. This was my first time at this dealer for services and will be back. Thank you
3/12/2025
Phillip J. VERIFIED CUSTOMER
The visit I had with Jessica was probably the best I’ve had!
She’s was knowledgeable and quick to give me the answers to my questions. She’s a keeper!
3/12/2025
Andriy P. VERIFIED CUSTOMER
Dear Toyota of Kokomo,
This is my second unsuccessful visit to your service center, and I feel compelled to share my concerns. During my recent visit, the technician added coolant to my car but forgot to replace the plug on the coolant tank. This oversight has left me questioning the technical competence of your employees.
It is deeply concerning to me that I now feel the need to double-check every aspect of the work performed by your team. While I truly appreciated the quality of the two previous services I received, this recent experience has eroded my trust in your business. As a result, I have no plans to return to your service station or recommend it to others.
I will be returning the additional coupon for an oil change to the general manager’s office as soon as possible. I hope this feedback serves as an opportunity for your team to address these issues and improve the quality of service for future customers.
Sincerely,
Andriy P
3/11/2025
Michael J. VERIFIED CUSTOMER
Very professional and the service was extremely timely. Overall great experience.
3/11/2025
Courage K. VERIFIED CUSTOMER
The whole team was excellent they worked with me to solve the problem
3/11/2025
Tammie P. VERIFIED CUSTOMER
I was in and out before the time that was said good customer service
3/11/2025
Nora P. VERIFIED CUSTOMER
Thank you
3/11/2025
Kayc M. VERIFIED CUSTOMER
Anthony and his team are a pleasure to work with - Above and beyond in every good way. I wish all businesses were as customer-focused as Autoworld. The care that is given to the details is consistent and authentic.
3/11/2025
Nicole K. VERIFIED CUSTOMER
Quick and competent service
3/11/2025
David B. VERIFIED CUSTOMER
My Prius tire rotation was completed promptly and the Multi Point Inspection was reviewed thoroughly by your Service Advisor Jessica Koon.
3/9/2025
Jeffray K. VERIFIED CUSTOMER
Mr. Allman is very professional and explains all that was done where I could understand! Job well done Mr. Allman!
3/8/2025
David V. VERIFIED CUSTOMER
Jessica is awesome. If you could clone her you should definitely do that. But since Elon hasn’t got that figured out yet you should at least double whatever she’s making so you won’t lose her!
Too bad you couldn’t squeeze in the seatbelt reminder shutoff that I wanted. Still sad about that, but I understand.
3/8/2025
Joe C. VERIFIED CUSTOMER
Staff was knowledgeable and have good customer service.