Great service but it took more than two and a half hours for 15,000 mile service
10/21/2025
Takashi M. VERIFIED CUSTOMER
The lack of communication from Kay was not helpful.
Took the car as scheduled at 9:30. Received a report as called to get some information on the report at Noon. Left a message with an associate and was told she would call back immediately. Did not receive a call back, so I called to again at 3pm to finally talk with her. I was told I would get a call from her as soon as the work is completed. Again did not get any call so I called again at 5pm, which knowing she is receiving a call from me instead of answering she calls me while I’m on hold. She gives me an excuse that the system showed that my car was still being on when it wasn’t which is very hard to believe. She expects me to pick up by 6pm before they close, she expects me to be available when she was never available. Irresponsible and lack of respect of peoples time. Don’t ever want to work with her.
10/21/2025
George O. VERIFIED CUSTOMER
Lexus does not honor their extended warrenty service & they also not honest with the service that they say it needed, they over charge for repair work, I will not use lexus for service.
10/20/2025
Elmer G. VERIFIED CUSTOMER
I wanted to acknowledge Eileen's ( auto parts department)outstanding performance. I witnessed her expertly handling customer interactions with professionalism and a smile, showcasing her intuitive nature. She exceeded expectations by providing exceptional support with my inquiries and concerns. Although it is customary for employees to fulfill their roles, Eileen's remarkable service deserves praise. Companies would greatly benefit from having a dedicated employee like Eileen.
10/19/2025
Patricio P. VERIFIED CUSTOMER
As always Vahaghan my service rep , did a superb job on keeping me informed and updated status on my car , thank you Lexus for a world class service.
10/19/2025
Bernita D. VERIFIED CUSTOMER
V is the best service writer.
10/18/2025
Louis W. VERIFIED CUSTOMER
Service went well as it had on past visits.
10/18/2025
Kristin A. VERIFIED CUSTOMER
I am not 100% satisfied. My driver side car door received a ding under the handle. There was a black spot that I rubbed off after it came back from the service and under it was a ding. I told my service advisor, Justin, about this. He told me he would give “due diligence” and look at the cameras. I hope he will. It was not a big ding, but nonetheless a ding.
I had just washed my car and went over the whole car removing spots. My car is white. I wad fully aware of The condition of my car. I will hopefully get feedback from him.
Thanks, Kristin A
10/18/2025
Mandy J. VERIFIED CUSTOMER
I’ve always been nothing but 100% pleased when I leave Lexus of Law Vegas. The quick, friendly service is amazing! I will definitely buy my next vehicle there!
10/18/2025
Bruce T. VERIFIED CUSTOMER
Everything great except car wash not up to usual expectations
10/18/2025
Ma Q. VERIFIED CUSTOMER
V has been very helpful and accommodating! He was very sensitive to my request that I need the car at a certain time due to a previous commitment and made sure that I got it on time. Thank you to him and to his team !
10/18/2025
Jacqueline W. VERIFIED CUSTOMER
Excellent customer service!!!
10/18/2025
Kelley E. VERIFIED CUSTOMER
Kay has been a great advisor.
10/18/2025
James M. VERIFIED CUSTOMER
It was a job well done!!
10/18/2025
Thomas N. VERIFIED CUSTOMER
Vince has been my service advisor for 14 years and has always provided me with exceptional support and advice. He has helped me to keep my CH running and looking like new.
10/17/2025
David G. VERIFIED CUSTOMER
I'm always treated like a valued guest at LOLV! Vahagan has been top-notch, and working with Johnny Chang and Don Turner in sales was the best!
10/17/2025
Patricia S. VERIFIED CUSTOMER
Wait time for a basic service call was longer than expected. Appt time was 11 they didn’t start till 12 (told by agent) . Then it only took 35 mins
10/17/2025
Dung K. VERIFIED CUSTOMER
Javier was great. Very pleased with him. Thank you for the service
10/17/2025
Nicholas T. VERIFIED CUSTOMER
Everything from the sale to the service was excellent. I would recommend Las Vegas Lexus to everyone