U guys are the best!! Thank u so much for all your hard work to keep me on the road!! ❤️
2/4/2026
Hilde H. VERIFIED CUSTOMER
When i arrived i told them i would be needing a ride to my job. Gave them the address & let them know if i could please have a scheduled pick up at 2pm at my address of work, they said yes, no problem (great). I get a call about 9:40am saying my car was ready for pick up and i let them know that i was at work and that i had a scheduled pick up at my work address, they said perfect. 1:50pm comes around and i get a call saying they were on their way for me (about 20 minutes out) turns out they drove to my home address and not to the address i provided them with. I was very upset as i needed to be somewhere at a specific time and the driver driving from my home address to my work address was going to be far too long of a wait. I called Lexus to express my concern and asked if a Lyft could be scheduled because i was running on a tight schedule. They scheduled a lyft but did not address my concern of no communication with the afternoon driver or the fact that this had happened to me. Very disappointed.
2/4/2026
Juan D. VERIFIED CUSTOMER
After speaking with a serviceman, notifying them I am here to pick up my car and letting them know who my Service Advisor is and leaving the courtesy service vehicle, I proceeded to wait in the client waiting area for around an hour with no communication from the staff. I decided to walk up to my Service Advisor and check to see if he knew I was there and waiting to pick up the vehicle. I was told that he had not been notified that I was waiting in the lobby. He was able to complete payment, paperwork, and request for my vehicle to be parked outside shortly after.
2/4/2026
Kayla N. VERIFIED CUSTOMER
Javier and Don Turner are so professional and excellent with guest services. I appreciate the amazing experience. Thank you
2/4/2026
Kristin F. VERIFIED CUSTOMER
Christina was great! Thank you for walking me through the process and keeping me updated along the way with my repair
2/4/2026
Jasmine C. VERIFIED CUSTOMER
Thank you for your service.
2/4/2026
Vanessa E. VERIFIED CUSTOMER
Excellent customer service
2/4/2026
Sean W. VERIFIED CUSTOMER
Working with Kay was outstanding. Everyone i dealt with was good
2/3/2026
Jack S. VERIFIED CUSTOMER
It took too ling
2/3/2026
Raisa W. VERIFIED CUSTOMER
Yes, I really do like the way I’m always being treated by everyone and I’m always looking forward for my next visit.
2/3/2026
Victor G. VERIFIED CUSTOMER
My tough is that representatives and technicians must be in one accord. By phone i received a yes for only oil change (17,000). Inside the guy who got my paperwork said.... we cannot do oil change only, you must to go over the 20,000 miles service.
I was not prepared for that and I have to reschedule my appointment.
2/3/2026
Brandie R. VERIFIED CUSTOMER
Service was easy and comfortable while waiting
2/3/2026
Mckinley C. VERIFIED CUSTOMER
Excellent support by a talented and dedicated team. Service was exceptional as a 35 year retired military leader I’ve not seen any better. Continue to put customer first and your business will continue to to be successful
2/1/2026
Ashliegh J. VERIFIED CUSTOMER
I will personally be requesting my service rep Vahan for all future service appointments. He is knowledgeable and friendly, got me going as soon as I arrived (which was 10 minutes earlier than my scheduled appointment this morning,) and he follows up as asked. Most importantly, I find him to be trustworthy. I am satisfied as a whole and love my car, but truly I feel that he takes great care of me as a customer and I appreciate that.
2/1/2026
Stan N. VERIFIED CUSTOMER
Very timely, efficient, and professional service and communications with the service dept team, with special recognition to Henry as the lead representative and service coordinator!!
1/31/2026
John M. VERIFIED CUSTOMER
Joel and his team always provide outstanding professional service! We have been a long term customers for many years!! John and Stella Mack
1/31/2026
Char'Dae C. VERIFIED CUSTOMER
Lexus customer for life
1/31/2026
Kariym A. VERIFIED CUSTOMER
Car felt brand new after alignment. Enjoy the videos of my Lexus being serviced, which makes it easier to understand status of my vehicle.
1/31/2026
Jerriet M. VERIFIED CUSTOMER
Efficient and courteous service! Joel was professional and insightful with his review of the service performed. Thx!
1/31/2026
Bob S. VERIFIED CUSTOMER
Great service . Have been working with Vince for years and he never fails to provide exceptional customer service! It is really appreciated. You all do a great job . Thanks