I trust Joel completely with my car. He explains the service & then patiently answers the questions I have after inspection. When I leave my car with Lexus I have realistic expectations. Outstanding customer service. Thank you!
1/4/2026
Lauren K. VERIFIED CUSTOMER
We have worked with Joel Gooding for YEARS now and have developed a relationship where we rely upon him as a trusted advisor for the ongoing maintenance of our vehicles. We have owned 5 Lexus vehicles over the years as a result.
1/4/2026
Monteshia S. VERIFIED CUSTOMER
Everything was okay until I got the car back. The check engine light is on now and there is suddenly a new issue to be fixed that was not there before.
1/4/2026
Maurice V. VERIFIED CUSTOMER
????????
1/3/2026
Nick D. VERIFIED CUSTOMER
Joel was incredibly professional and I greatly appreciated the manner in which he communicated all info regarding my repair.
1/3/2026
John R. VERIFIED CUSTOMER
None
1/3/2026
Richard C. VERIFIED CUSTOMER
Attentive staff all around.
1/3/2026
Carl T. VERIFIED CUSTOMER
The only issue was waiting outside for my car sitting on a concrete bench which is ice cold. Kay A was GREAT
1/3/2026
Yessica F. VERIFIED CUSTOMER
Lexus roadside assistance had no clue how to manually open the car door which seems crazy, I had the fob and manual key, could’ve saved some time with proper instructions. Kay was great and handled situation fast and efficient
1/3/2026
Tian H. VERIFIED CUSTOMER
Great service
1/3/2026
Vilma T. VERIFIED CUSTOMER
Yes
1/1/2026
Donna J. VERIFIED CUSTOMER
Justin was a great service representative. He also explained to me about my necessary service and was cordial and understanding
Of my all of my concerns and needs.
1/1/2026
Michael H. VERIFIED CUSTOMER
All around excellence in every aspect, very pleased expect to do future business
12/31/2025
Gabi E. VERIFIED CUSTOMER
Every thing was perfect and fast. Great service and Custumer service.
12/31/2025
Deborah D. VERIFIED CUSTOMER
Kay is the best. Got me in and out smoothly
12/31/2025
Colleen S. VERIFIED CUSTOMER
Super service
12/31/2025
Annette C. VERIFIED CUSTOMER
Justin is the Best
12/31/2025
John L. VERIFIED CUSTOMER
Thank you.
12/30/2025
James G. VERIFIED CUSTOMER
no
12/30/2025
Benedict B. VERIFIED CUSTOMER
When I picked up my 2024 LEXUS RX 350H AWD. They did not vacuum and washed my car.
When I opened the car and checked everything, I was really frustrated and very much disappointed on how LEXUS treated my car.
The sunshade that I'm using, they removed and threw at the back of the car just like a GARBAGE and it was filling up. I took a couple of pictures of it.
Mr. Scott Solaire knew this and he saw it with his 2 eyes due to, he is the one who picked up my car from the 2nd floor and bring it down.
I called several times to Mr. Craig Kelly and left a voice message on this issue.
I want to see your General Manager and show him my car and how awfully they treat my $75K car.
I paid this car CASH for almost $75K and that's what I asked Ms. KAY ANDRADE of the service department.
This is my 4th Lexus that I own.
I just can not believe it that LEXUS OF SAHARA they treat their customers car like a garbage
Again, Kindly help me to make an appointment with your GM anytime after 2:00/PM and I do appreciate it very much if you can arrange the meeting.
I did not touch nor clean up the mess. Everything was intact since I picked up my Lexus RX 350h AWD 2024.
Thank you
Mr. Bunggay