Always a good experience. Presents me with my options and is straight to the point
10/19/2024
Corazon D. VERIFIED CUSTOMER
Wonderful friendly staff
Very helpful and accommodating
Specially Ms Kay Andrade always
Cheerful and welcoming
make me feel at home
10/19/2024
Juan R. VERIFIED CUSTOMER
Everything is good I was treated very well thank you
10/19/2024
Nicole G. VERIFIED CUSTOMER
I asked to have my timing belt checked, but I did not get a report on this. My Lexus reports that the timing belt was changed recently at a different Lexus location before I bought the car, but there is no sticker indicating the work was done. I forgot to ask about the status of the timing belt when picking up my vehicle, as I was taken aback by a large quote for the work to be done (all 4 wheel bearings). I asked which bearing was in the worst shape so I could start there, and Henry would not share this information with me. The said all wheels sounded “noisy”, but Henry could not share which wheel had the most play and which one I should start start with. Also, I took the GX to 2 other independent Lexus/Toyota shops and both shops said I only need to have my front driver side bearing repaired. Very disappointed with the service and feel like I should not have been charged $313 to have someone listen to my wheels and not give me my timing belt report.
10/18/2024
Denise R. VERIFIED CUSTOMER
My car was kept for 2 days for an oil change and 60,000 mile check up. The battery died the next day. When I called to ask if my battery was checked, I was told that was not protocol unless requested. When I checked my Lexus paperwork, it showed the battery had been tested and there were no issues. I was told it would take hours to check the battery. The AAA personnel showed us within minutes that our battery was dead. Also, once car was given the check, it was recommended that I have more work done. Then, I was told it didn’t need to be done right away.
10/18/2024
Gregory P. VERIFIED CUSTOMER
Very good customer service. Took good care of me. Because of the way Lexus treats customers, I would definitely be a returned customer
10/18/2024
Alma H. VERIFIED CUSTOMER
Very Happy!
10/18/2024
Demy &. VERIFIED CUSTOMER
Very satisfied
10/18/2024
Katherine B. VERIFIED CUSTOMER
Kay was great. Long day. She did her best to make the experience as pleasant as possible.
10/18/2024
Christopher S. VERIFIED CUSTOMER
Kristina was awesome
10/18/2024
Daniel S. VERIFIED CUSTOMER
Good service as expected and I appreciate that.
10/18/2024
The Bonita. VERIFIED CUSTOMER
Javier is a very honest, professional and knowledgeable service advisor who I’ve had the privilege to know, because of his advice and information we made our LC500 purchase . Thank you to all the staff at Las Vegas Lexus.
10/18/2024
Cynthia F. VERIFIED CUSTOMER
Javier was very attentive and satisfied all my needs. It’s always a pleasure to deal with Lexus!
10/18/2024
Randy B. VERIFIED CUSTOMER
Joel was great.
10/18/2024
Dianne B. VERIFIED CUSTOMER
Completely satisfied! Thanks for getting my car in & out for its routine service quickly.
10/18/2024
Norbert A. VERIFIED CUSTOMER
I’m really satisfied thanks
10/18/2024
Alisha K. VERIFIED CUSTOMER
Service people were great. I still think it is an issue when am getting 13.9 miles a gallon and when you fill up a full tank of gas gives less than 250 miles from empty. Tank is supposed to be 21 gallons with low of 15 miles at city.