i just paid $50 to clean my car outside then the Lexus team clean it again with left over water marks. 10 mins waiting time after they texted me that my car is ready. thank you.
10/22/2024
Noah W. VERIFIED CUSTOMER
Kristina was great.
10/20/2024
Kristyna P. VERIFIED CUSTOMER
My experience yesterday was disappointing. When I called and made the appointment, I asked how long to expect it to take and I was told one hour. When I got to Lexus, I was told it was going to take two hours. My appointment and experience ended up taking over three hours. This was frustrating for me because it wasted my Saturday, I was under the impression I would only be there an hour.
10/20/2024
Romeo D. VERIFIED CUSTOMER
Very satisfactory
10/20/2024
Charles H. VERIFIED CUSTOMER
Vince and your team are awesome.
10/20/2024
Grace M. VERIFIED CUSTOMER
Car does not seem to be repaired. All the sensor lights came back on less than 72 hours after I got my vehicle back.
10/20/2024
Dennis F. VERIFIED CUSTOMER
Was told it would take two hours to change the oil replace filter rotate the tires but 4 1/2 hours later I had to ask where is the car was being washed which I did not ask for since I washed it the day before so my suggestion would be give a realistic ETA in the future and I could Uber home and Earn money driving for Uber sitting there watching TV for 4 1/2 hours
10/20/2024
David O. VERIFIED CUSTOMER
Thank you
10/20/2024
Gregory G. VERIFIED CUSTOMER
Great job everything was done to my satisfaction
10/20/2024
Willie R. VERIFIED CUSTOMER
The Services was Great..
10/19/2024
Rob L. VERIFIED CUSTOMER
Javier is great to work with.
10/19/2024
Kenneth P. VERIFIED CUSTOMER
Great
10/19/2024
Carmen A. VERIFIED CUSTOMER
Thank you for the good and prompt service
10/19/2024
Lucresha W. VERIFIED CUSTOMER
Kristina is a true asset to your company. She treats me with the utmost care every time I come. She answers my questions whenever I have them. I hope she has a long career with Lexus!
10/19/2024
Jerry K. VERIFIED CUSTOMER
Exceptional service. Greatly appreciated Justin.
10/19/2024
Wei C. VERIFIED CUSTOMER
Javier has been great!
10/19/2024
Kathryn W. VERIFIED CUSTOMER
Despite having an appointment waited 30 minutes in the car line to then be sent inside to wait another 20 minutes before having advisor.
When I asked my advisor future appointments if there was a different day or time I should book next time to avoid a near hour long wait Kristen told me “we are a busy dealership you just have to wait”. She then told me it would be 5 hours before my service would be completed despite the call center when I made the appointment I was told it would take 1 hour to 1.5 hours.
I also witnessed a see advisor tell another customer when the customer politely and calmly asked how long his service would take yell at the customer that it always takes time, customer asked how long if he came back on Monday and this advisor YELLED just get back in your car. ( do not know this advisor’s name but he is a heavy set Hispanic man who’s desk is in the corner on the way to lobby).
Strongly recommend you figure out wait times but at minimum warn people of reality and most importantly coach your advisors to not yell.
10/19/2024
Rena S. VERIFIED CUSTOMER
Henry Montoya was always helpful and I personally Thanked! Him for that.