I was greeted right away by a very Polite and Happy gentleman who got my basic information and the issue I was having which was minimal. He also got me directed to the lounge. The lounge is nice it certainly won’t encourage anyone to stay longer than you need to, but it covers the necessary comforts. My car was done in roughly the time frame given and I had some questions answered she got a bath and we were on our way home in a very timely manner. The staff was great and I hope I was in kind. I have always loved this Lexus dealership and am glad to be back.
11/16/2024
Iwona H. VERIFIED CUSTOMER
Kay is 200% the best
11/16/2024
Itzel C. VERIFIED CUSTOMER
Poor communication throughout the process I had to call multiple times to check on my car and when I could return the loaner. My car wasn’t returned in the condition it was in originally items from my glove compartment were left on the seat. Despite paying $1,800 and coming back three times, the actual issue wasn’t diagnosed properly, and I was told the repair would cost $9,000. Overall, a very frustrating experience.
11/15/2024
Clint L. VERIFIED CUSTOMER
I've always had great service from lexus from the time you pull in till you pick up
11/15/2024
Aaron K. VERIFIED CUSTOMER
Good service
11/15/2024
Nelly C. VERIFIED CUSTOMER
I am thankful that my car was washed although there were water spots on the front and windows and this is the first time that ever happened.
11/15/2024
Charles T. VERIFIED CUSTOMER
Excellent staff and excellent service.
11/15/2024
Helen T. VERIFIED CUSTOMER
Henry was very kind and thorough with his job. He kept me appraised of everything that needs to be done during the service maintenance. Mike’s overall experience with him was great.
11/15/2024
Barbara &. VERIFIED CUSTOMER
I’ve been with this dealership, Lexus Of Las Vegas, since 2006 and I’m always completely satisfied with the service. This is the best dealership I’ve ever dealt with ever! Henry was wonderful. He explained everything very clearly and made sure my car was not only repaired but absolutely clean inside and out, they’re the best. Thank you, Lexus!
11/15/2024
Yolanda P. VERIFIED CUSTOMER
Great service n nice people! I appreciate the Bundle special and hoping to see more in the future.
11/15/2024
Arnold V. VERIFIED CUSTOMER
The service is always excellent as is the service team. Thank you!
11/15/2024
Leah M. VERIFIED CUSTOMER
The service was great, and Joel is a wonderful advisor.
11/15/2024
Jap C. VERIFIED CUSTOMER
Went to the gas pump and thr issue on thr guage is still there. Thr HV miles didnt move eventhough i filled it up.
11/15/2024
Stuart M. VERIFIED CUSTOMER
Vince is simply the best! He’s one of the reasons I’ve bought multiple cars from Lexus.
11/15/2024
Winnie L. VERIFIED CUSTOMER
Good
11/15/2024
Darin Z. VERIFIED CUSTOMER
Job well done, I’m happy working with Justin.
11/15/2024
Richard N. VERIFIED CUSTOMER
Excellent service,
11/15/2024
David W. VERIFIED CUSTOMER
Great customer service great Lexus service
11/15/2024
Diane &. VERIFIED CUSTOMER
Justin always treats us in a friendly and professional manner.