Lexus of Las Vegas web site would not allow me to make an appoinment at 9pm or so. Arrived at 6:50am. Informed of all booked up with appoinments for the day. Took my car in like an emergency room at a hospital for a radiator fluid leak during start-up in the cold mornings and the thermostat is closed. When the engine idles down to 1,000 rpms and the thermostat opens there then is a big splotch of radiator fluid on the pavement beneath the front of the engine. Paid $313 for the srevice and was told if the radiator fluid level goes down, which it is, bring the car back in.
12/13/2024
Iris A. VERIFIED CUSTOMER
She was very nice.
12/13/2024
Khengkham S. VERIFIED CUSTOMER
Words can't describe how grateful I am on the level of service the Lexus of Sahara Team provides. I appreciate you Justin and everyone for always accommodating me. They go above and beyond and I appreciate everyone in the service department. Thank you and Happy Holidays!!!
12/13/2024
****C. VERIFIED CUSTOMER
Great service and great customer service. Always will be a Lexus customer with the unmatched customer experience I have experienced from Lexus of Las Vegas.
12/13/2024
Michael L. VERIFIED CUSTOMER
excellent customer service. thank you Javier and Lexus
12/13/2024
Roland L. VERIFIED CUSTOMER
As always Kay’s friendly and very accommodating personality is very comforting to deal with. She makes sure that I understand what is going on and provide updates as I wait for the car to get done.
Kay is great service coordinator.
12/13/2024
Heather B. VERIFIED CUSTOMER
Joel provided excellent customer service. I had a great experience at Lexus.
12/13/2024
Kim K. VERIFIED CUSTOMER
As per usual with Justin Baker, all went well. Justin came highly recommended and he has never fallen short of displaying class, appreciation for our being a Lexus owner, and treating us in a dignified manner. Justin is greatly appreciated.
12/13/2024
Seungpok R. VERIFIED CUSTOMER
Vahagn is the best svc person
12/13/2024
Nadya M. VERIFIED CUSTOMER
I dropped my car two hours late my appointment time due to tow truck delay. My service advisor Kristina Duvall was not attentive to me, and it looked like she didn’t want to talk to me, however she promised to contact me before the end of the day to inform me on the issues with my car, on what needed to be fixed. She never called. Next day nobody called either. By the end of the second day of my car being in service repair I called myself and requested the a different service advisor, and requested information on my car. So, the manager of the service repair department, Don, took over the supervision of the repair of my car and from that time the service was excellent. The manager communicated to me on a very professional level, my car was fixed and at the end I was very satisfied. Just wanted to mention I do have a loaner car program. Next time when I am having my car serviced and if it is needed I would like a service agent at list to offer me a loaner car for the convenience.
12/13/2024
Richard B. VERIFIED CUSTOMER
Excellent
12/13/2024
Frederick B. VERIFIED CUSTOMER
Kay is one of the best in the business. I am very happy with her professionalism and efficiency as a Lexus team member. I rely on her and the team to make sure my vehicle is always safe especially when driving long distances.
12/13/2024
Paul H. VERIFIED CUSTOMER
Everything was great
12/13/2024
Roy F. VERIFIED CUSTOMER
Very good service experience. Thank you Henry!!!
12/13/2024
James H. VERIFIED CUSTOMER
Quick and great service
12/13/2024
Louis L. VERIFIED CUSTOMER
Very nice experience. I’ll be back.
12/13/2024
Conchita C. VERIFIED CUSTOMER
Vincent is a good service advisor. Well explain everything to a customer.
12/13/2024
Mother'S Care. VERIFIED CUSTOMER
Excellent
12/13/2024
Renato C. VERIFIED CUSTOMER
Kay!!! Was outstanding
12/13/2024
Kelley S. VERIFIED CUSTOMER
Kay did a great job and I was pleased with the prompt service I got. Better than other dealerships I've dealt with. Kudos.