It was not a pleasant one this time because I have to go back to have my hood fix after a guy from a gas station told me that my hood is not latch.
Tried to close the hood 2x as I used to be very lightly but to no avail so I decided to call ADVISOR GOODING what can I do, then I was told to come back so they could take a look. As soon as I arrived he rushly come to me and took care of the problem and walaa it was done so fast. Only thing next time they should make sure that everything is alright before they tell the customer to come pick it up so not to waste customers time because we also have some agenda listed on our days. But anyway, so far so good now. Have a nice day .
1/22/2025
Craig J. VERIFIED CUSTOMER
All good.
1/22/2025
Lily Y. VERIFIED CUSTOMER
Very professional with warm welcome attitude !
1/22/2025
Louis L. VERIFIED CUSTOMER
Kay was very nice and informative. So was Cesar and the other young tech who helped me figure out my car features. That said, the espresso you offer in the lounge is better than Starbucks and every coffee house in Las Vegas.
I’ll be back.
1/22/2025
Craig M. VERIFIED CUSTOMER
Excellent service!
1/22/2025
Mark E. VERIFIED CUSTOMER
While the whole team treated us with respect, but the solution to our car hasn’t been solved! The courtesy car we drove while our car was in the shop drove smoothly unlike our car. I don’t know what the solution is but for a car as expensive as a Lexus is, it should drive better than a pickup truck! That’s the only way I can describe how our car drives.
The brakes are very touchy in that if you press too hard it almost throws you into the windshield. That issue also did not get resolved. Again, I don’t know what the solution is but it would be nice to find solutions!
Thanks.
1/22/2025
Complete Dental,. VERIFIED CUSTOMER
Very good
1/22/2025
Quynh T. VERIFIED CUSTOMER
Always pleased with the service and customer service.
1/22/2025
Jerry A. VERIFIED CUSTOMER
Thank you all looks good!
1/22/2025
William N. VERIFIED CUSTOMER
Everybody at Lexus is absolutely amazing. I would never buy another car if it’s not Lexxus thank you for everything.
1/22/2025
Melvin G. VERIFIED CUSTOMER
Excellent service
1/22/2025
Jed R. VERIFIED CUSTOMER
appreciate the way Vince service advisor says explained the issue with my rx350premium hybrid…thnks
1/22/2025
Robert D. VERIFIED CUSTOMER
The service team was excellent as always!!! Justin was extremely timely and professional as he always is.
1/21/2025
Nadeem K. VERIFIED CUSTOMER
Excellent service
1/21/2025
Tiffany P. VERIFIED CUSTOMER
Justin was great as usual! Very efficient and informative.
1/21/2025
Robert G. VERIFIED CUSTOMER
Thank you as always
1/21/2025
James K. VERIFIED CUSTOMER
Great service and professional friendly staff amazing customer service ????????
1/21/2025
Shaun M. VERIFIED CUSTOMER
Kay was awesome and very friendly.
1/21/2025
Amanda B. VERIFIED CUSTOMER
It was a very smooth and easy process. Very nice staff!
1/21/2025
Wenjun F. VERIFIED CUSTOMER
1, I ‘ve got 2 different appointment schedule via email and text . 1/20 10am and 10:30am
2. I arrived at dealer at 10am. Got my car at around 3:30pm because team just parked my car and forgot to gave me car key. I have been waiting for more than 5 hours.