Good afternoon, the team was wonderful. The only complaint I have was the automated system sent my husband John a text that said we missed our Appointment. I was the one that brought the car in to have it serviced and he was very worried I hadn’t made it to Vegas, we live in Southern Utah. He tried calling me but I didn’t hear the call. I’m just wondering why he would have received a text that said we missed our Appointment when I was even early to my Appointment.
Thank you,
Christina Von Euw
4/25/2025
Nogueira, Trevor. VERIFIED CUSTOMER
The Prius offers a two year complementary service. I'm surprised that the Lexus luxury service is only for a year.
4/25/2025
Rosalinda A. VERIFIED CUSTOMER
Kay was very friendly and professional and she gave us updated status of the service.
4/25/2025
Iris D. VERIFIED CUSTOMER
The service I received from Lexus was absolutely amazing special thanks to Don Bushmire and Justin. They are. Awesome keep up the good work guys.
4/25/2025
Judy A. VERIFIED CUSTOMER
Vince and everyone did great
4/25/2025
Phillip N. VERIFIED CUSTOMER
All is well. Thank you
4/25/2025
Susan S. VERIFIED CUSTOMER
Justin and your team are kind and professional. I have been a Lexus costumer for 23 years due to my reliable car and your customer service. Thank you!
4/25/2025
Michael P. VERIFIED CUSTOMER
Javi (our service advisor) is amazing. He always makes sure we know all our options, estimates , and always makes sure we are updated as we progress through the service process. Javi and his team are amazing and we will never go anywhere else for service!
4/25/2025
Arnold V. VERIFIED CUSTOMER
As always, the personnel and service was great. The whole experience is quick and easy.
4/25/2025
Ramil A. VERIFIED CUSTOMER
Excellent Service. Thank You!
4/25/2025
Shirley H. VERIFIED CUSTOMER
Joel always takes good care of my car.
4/24/2025
Tch Trust. VERIFIED CUSTOMER
Joel was very professional and quality of work was exceptional.
4/24/2025
Mary D. VERIFIED CUSTOMER
I am missing the valet key on my new key fab that was programmed today. Not a happy customer.
4/24/2025
Linda C. VERIFIED CUSTOMER
Lexus team is amazing,
Joel G. Has always accommodated me with my service appointments that work out well with my schedule he has always been kind and considerate and also over the care of my vehicle. He has done exceptionally well explaining to me every detail that I need to know about my present service to my vehicle , as well as my service that will have to be done in the near future . Because of the great customer service I get from Joel and his team members. It continually brings me back to Lexus Service department. I greatly appreciate each and everyone of them specially Joel who has helped me throughout the years.
Thanks again, Lexus
I also like to thank you for accommodating of the snacks and the drinks it’s amazing what Lexus has to offer. Thanks again sincerely Linda C
4/24/2025
Jason W. VERIFIED CUSTOMER
As usual your staff did an exceptional job
4/24/2025
Roxann Z. VERIFIED CUSTOMER
Fast and professional service
4/24/2025
Maynard H. VERIFIED CUSTOMER
Your service person Kaye did an excellent job
4/24/2025
Vonda A. VERIFIED CUSTOMER
I'm a satisfied customer.
4/24/2025
Stephanie G. VERIFIED CUSTOMER
Joel as always is great.
4/24/2025
Caren P. VERIFIED CUSTOMER
Each person I encountered during this service was exceptional. I feel like a VIP.