Lexus Las Vegas has my vote for being the Best run business in America. Impeccable customer experience. This is a place I don’t mind paying for my services because I always get excellent value fro my money. Very uncommon for Las Vegas, lots of places just do it or the money But Lexus Las Vegas builds long lasting relationships.
6/7/2025
Collin D. VERIFIED CUSTOMER
We used to take the car to Serco Lexus in Honolulu until we shipped it to Vegas. Service and amenities are excellent and same in both places.
6/7/2025
Joseph T. VERIFIED CUSTOMER
I am pleased to see Justin, Dave and the rest of the Service staff are epitomizes the level of care, support, and attention to detail the Lexus brand is known for. As newly establish residents within the Las Vegas community we are happy our automotive concerns are satisfied! It’s great to see a team take pride in their efforts!
6/7/2025
Sandra M. VERIFIED CUSTOMER
great service
everyone was polite and helpful
6/7/2025
Maria R. VERIFIED CUSTOMER
Kristina was great! My car was completed very quickly!!
6/7/2025
Samantha C. VERIFIED CUSTOMER
Today’s service was excellent in EVERY way! Justin and his team treated me like a VIP. On a scale of 1 to 10, my service today was at a 100! Thank you so very much!
6/7/2025
Isaac M. VERIFIED CUSTOMER
Special thanks to service manager Joel Gooding for getting me in before a 3,000 mile road trip. Also thanks to technician Carlo Delgado for detecting a faulty water pump and getting replaced the same day. Your service department is the best! Thanks again!
6/7/2025
Elias O. VERIFIED CUSTOMER
Always first class and professional
6/7/2025
Steven H. VERIFIED CUSTOMER
Great service
6/7/2025
Jakhi M. VERIFIED CUSTOMER
Kristina is the best!
6/7/2025
Lynda N. VERIFIED CUSTOMER
I was absolutely thrilled with the professional treatment, and also the reminder that came on my phone that my Lexus was even due for service
I wish I would’ve bought a Lexus a long time ago!!!!
6/7/2025
Li M. VERIFIED CUSTOMER
耶稣要利亚yes we already received the appraisal. We will get back to Kevin on that in the future. As far as the work to be done we too Xavier that maybe in a week or two or in the future we would come back and make an appointment and yes, everything went well. The people were great. The service was great even the coffee was somewhat good. Have a great day
6/7/2025
Lee A. VERIFIED CUSTOMER
All was good with the service
6/7/2025
Jesse M. VERIFIED CUSTOMER
Service department felt unorganized. I sat in my car waiting for someone to approach me and tell me what to do for 10+ minutes. Then, the person who did talk to me, confirmed my name, and told me to sit in the lobby but also didn’t direct me to where it was. Luckily there was a sign at the end of the cubicles. But I had no idea who was supposed to come get me, if I was waiting for my name to be called, etc. Then the issue of my assigned service advisor, seemed to not know a Lexus certified vehicle was allotted the first 4 services free. Which led to me having to try and prove what I was sold, which also created doubt in your dealership as though I was swindled. My old salesmen helped show the service advisor that I was covered, but long story short, it didn’t feel like a very welcoming or organized experience in terms of customer service.
6/7/2025
Jhonalin A. VERIFIED CUSTOMER
I think they’re doing their job well. Thank you for service..
6/7/2025
Carolyn D. VERIFIED CUSTOMER
I loved that my Lexus rep. was a female. Kay was a pleasure to work with. Very professional and thorough answering my questions.
6/6/2025
Diane L. VERIFIED CUSTOMER
My advisor was the BEST! Will always come here for service !
6/6/2025
Patricia V. VERIFIED CUSTOMER
I had a front facing camera put in my car. The gentleman who tried to explain how it worked didn’t understand my questions. He just kept saying yes, it will work. Once I got home and tried to find the feed on my phone I had a difficult time hooking up to the Wi-Fi to get the feed.
I was able to get the feed while in my car, but once I stepped into my house, the feed disappeared. It was very frustrating.
I don’t understand why I can’t use data to get the videos off the camera like I do with my other cameras around my house.
I called back and asked to speak to an IT guy, but he wasn’t in and they were going to have the original gentleman call me back.. I told him I would just wait until I was back in town next week and come in and have the IT guy show me what I’m doing wrong.
6/6/2025
Sharon W. VERIFIED CUSTOMER
Great service
6/6/2025
John M. VERIFIED CUSTOMER
Kristina is simply the best. Really enjoy working with her in servicing my Lexus