Lexus of Las Vegas Auto Repair Service

I WAS TREATED WELL. IF THERE IS ANY ISSUES THAT ARISE ON THE RECENT SERVICE, I WILL CALL AND LET YOU KNOW.

I was disappointed that my car was returned to me dirty after a diagnostic service. In all my previous visits to Lexus of Las Vegas, my vehicle was always washed and cleaned before being returned, which I appreciated as part of the overall customer experience. This time, however, that didn’t happen, and it left me feeling that the level of service had declined. I hope this was just an oversight and not a new standard, as I’ve always expected a high level of care and attention from your dealership.

Not necessary.

All I said over telephone conversation was Jesus Christ about the prices and the guy Justin went off the rails and said for me not to talk to him that way I said what did I say to you that is so bad . I'm not cussing you not at all ..he kept insisting just don't talk to him that way. We originally took my Lexus in for a new battery..and to check tire sensors if it needed to be changed cause sensor light on dash was on...technicians suggested new tires..also all new sensors replaced.. Sensor four hundred each...tires four hundred fifty dollars each...plus tire alignment that's why I said Jesus Christ I wasn't being disrespectful I couldn't believe the cost..so because he insisted that I was being disrespectful of not knowing what I said the was so wrong I decided to take my business elsewhere..and believe me when I say that..I will never ever purchase anything else from Sahara Lexus again you ask how to fix the problem well let's start with a WRITTEN apology..sorry to say I'm a 70 year old female and I will not be disrespected..not now not ever.i understand everyone has bad days but to tell me don't speak that way to him Justin ..and about Jesus Christ just letting you know His my savior..so your company had a total lost today of So now we are talking about Four thousand two hundred fifty dollars Plus wheel alignment Five tires...five sensors Such a terrible experience with Justin Jolene ****-****-xxxx

Justin did a good job explaining everything and keeping us informed…

Good as always.

Kay is the best service advisor. She consults with me all the time. By phone and in person for answers to my questions.

Christina is wonderful.

I came home and was shocked to see they did not vacuum my carpet…instead I had to go it myself!!!

Satisfied

Thank you Henry!

A wonderful experience, from start to finish! Thank you!!!

Great service Professional team

Very satisfied with the time it took to have our car serviced while we were waiting.

Excellent service, as usual.

The intake person and Harry the service advisor was awesome, professional and explained everything in great detail. I’m happy that I decided to purchase a Lexus because the service is an experience and a good experience at that thank you.

Great job!!! Thank you ????

Wonderful and efficient staff

Completely satisfied with my recent service experience

Yes, I was treated like a queen by everyone I dealt with. Javier is awesome as always. The gentleman that checked me in was so helpful. He even sat in my car and helped me figure out some of the devices that I had no idea how to use. I wish I would’ve gotten his name because he was very, very nice and very helpful.