First six-month appointment for my RAV 4. Daniel was very pleasant and efficient
1/19/2024
Olabisi A. VERIFIED CUSTOMER
Very satisfied, good jobs to you guys!
1/18/2024
Shaun A. VERIFIED CUSTOMER
You all need to pay him more. He is an excellent manager and cares about the safety of your vehicle and outstanding customer service. If I was rich I would pay him myself!!
1/18/2024
Olatunji B. VERIFIED CUSTOMER
Good customer service
1/18/2024
Gerald C. VERIFIED CUSTOMER
Services provided was less than professional.
1/18/2024
Lonnie W. VERIFIED CUSTOMER
Simone was extremely cordial attentive and efficient!
1/18/2024
Wilhelmina C. VERIFIED CUSTOMER
It was a pleasure having Symone assist me with my service experience today at River Oaks Toyota. She was professional,efficient,and has one of the most pleasant and likeable personalities I've come across in a long time.
1/18/2024
Bernice B. VERIFIED CUSTOMER
Pleasant
Supportive
And
Knowledgeable
1/17/2024
Craig K. VERIFIED CUSTOMER
2hrs.to complete & did not rotate the tires as agreed upon on arrival !
1/17/2024
Florence J. VERIFIED CUSTOMER
Symone Minter was professional, & understood my concerns.
1/17/2024
Lydia N. VERIFIED CUSTOMER
I did not receive a video verifying the repairs to the brakes were made. I expected to receive that.
1/17/2024
Barbara P. VERIFIED CUSTOMER
So many problems all at once
1/16/2024
Deidre D. VERIFIED CUSTOMER
While I felt the customer service was excellent and I was able to get a solution to my particular problem, I feel the pricing is excessive. We knew that my trunk would not close and that the trunk release cable and lever were not engaging. No diagnostics were necessary, but I had to wait for over two hours and received an estimate of over $1,000. I do realize that technicians have to be paid for their labor. The parts necessary for this job are only around $60. I had to pay $80 just to wait for two hours to be told what I already knew. My time is just as valuable as your technicians. I’m sure I could have been given the estimate for the work needed and sent me on my way. Considering the fact that people are having a hard time nowadays and surprise issues can be untimely, this is inconsiderate and extremely excessive.
1/16/2024
Tracey C. VERIFIED CUSTOMER
Keep up the great work!
1/16/2024
John C. VERIFIED CUSTOMER
It fills good to be treated like a person
1/16/2024
Luis C. VERIFIED CUSTOMER
All good thanks for you service and All you Tim
1/16/2024
Lorrain D. VERIFIED CUSTOMER
Good job
1/16/2024
Rebecca C. VERIFIED CUSTOMER
I appreciate Brandon's service because he communicates clearly about my car needs, answers my questions, and keeps a good attitude. He's a great member of the Advantage Service Team!
1/16/2024
Latasha B. VERIFIED CUSTOMER
I had an oil change on 1-12-24 however my car is still saying "maintenance required ". The follow up sticker they placed on my window has the wrong mileage on it for my next oil change. It is extremely confusing to look at because it is wrong. When we release our vehicles to the professional technicians, we trust that they will perform service with INTEGRITY and PRECISION but.......I wasn't satisfied with my last appointment at all. The service dept manager was wonderful however. He made sure that I received my video of the service so I truly appreciated that.
1/15/2024
Janeene T. VERIFIED CUSTOMER
I was extremely satisfied that she was professional, knowledgeable, and friendly. Also, she was empathetic to the awful situation with my car that resulted in my needed the Toyota repair service.