Advantage Toyota of River Oaks Auto Repair Service

Fast Service

I’ve always been completely satisfied with the services received from Advantage Toyota.. I’ve been with Toyota for a long time and the services received have always been good and I have no complaints. The service people are always accommodating and polite along with being very good listeners and giving whatever advice that is needed. Always very pleased. Thank you. Olivia A

Brandon Jones is excellent and very good worker definitely five star’s

Did not feel communication was clear. In fact, I'm still confused about what I'm supposed to do with my vehicle next, as the work hasn't been completed. I called and left a voice mail but it was not returned.

Brandon was great and helpful

My service man was superior. He was kiind, knowledgeable and professional. I was never able to use various devices in my car. He took the time to show me how to use these devices. I think his name is Eric Taylor. The district managers should know how he went beyond his kindness to be very kind and professional to me, today. Have a great and productive Nee Year, D. Johnson

I’ve been a customer of Toyota River Oaks for almost 20 years, purchasing multiple vehicles and have had countless maintenance appts. Recently I’ve noticed much more aggressive “upselling”, with high pressure calls about trade-ins, and expensive, lengthy reports for service needs. Today for example, I came in response to a car alert for for an oil change. Additionally, I asked that the tires be checked to address an air pressure alert on the dashboard. I also asked if my new plates could be installed on the car. I was quoted $89. After waiting more than an hour, and after asking for assistance, I received a digital report advising me to consider additional work of more than $700. I explained to the technician (who was very responsive) that at least two of the services in the report had been completed pretty recently, representing g at least $300 of the recommended service report. It appears that the service recommendations were not compared to services performed during true last 6 months. I had a similar conversation with a tech during my last visit about air filters that I know where replaced earlier in the year. It would be helpful for the recommendations to be listed next to an actual list of services performed on the vehicle with a 3rd column for recommended timing of the service. A list of comparisons would allow the customer to make timely decisions and would likely create more trust with the service crew. Finally, my tech recommended tire rotations, which I agreed to. However, when I got into the car the air pressure light was still on. I couldn’t imagine that a tech who performed a rotation wouldn’t check air pressure or turn off the alert light on the dashboard. When came back into the shop and explained what I discovered my tech drove the car back into the service area, and another gentleman filled the tires with air and turned off the alert. Now I am not sure the tires were rotated at all. Before leaving I reviews the video provided by the service tech, who made no mention of the oil change nor tire rotation, ironically being very thorough about the other services needed. I lost a little faith in the service department today and hope to regain that trust in the future.

Great service ????

I was very pleased with her customer service.

Symone was not only professional during my visit, but kind, friendly and patient.

She was very helpful. Very knowledgeable

I was satisfied but didn't know I had to request a car wash....wasn't automatically done.

Satisfactory

It will not change anything. I have been coming there since 2009 with my car. It’s always an issue. Nothing changes different management different service people but pretty much the same issue continues.

You guys are reasonable and always want to help out at all times when necessary. I will always recommend you guys all the time.

Symone was really helpful.

Everything was fast , even so with out appointment they do my oil change fast and very professional people there ! Thanks and be safe ????

None

Good

Very efficient! Sweet