Frank Leta Buick GMC Auto Repair Service

When I called to schedule a service I did get through… then I was sent a text expecting me to explain all the services I was needing on my vehicle. I would have much rather had a call back rather than a text message simply because I had a long list of request. Once I finally got ahold of someone I asked what the recalls were, I still after the service, have no clue if my vehicle has any recalls. After the fact none of the recalls if any got done but I was also not asked or advised of anything going on with my vehicle so I have reason to believe that a full inspection wasn’t done. I had plenty of other request, because my auto stop/start isn’t working and also my horn decides to stop working every now and again with no warning but obviously that’s wasn’t checked out and my “service advisor” I still have yet to meet or have a conversation with. When I walk into a “service office” I expect someone to know something about a vehicle. Not a single person I spoke too in my experience knew anything about a vehicle or what was going on. And I would love to know why on the ticket it showed to be an estimate of 450$ and my ticket was 650$ my number is ****-****-xxxx incase you’d want to go over why the estimate was wrong and why I NEVER received a single phone call. If you can’t value my money or time then don’t expect me to bring any of my vehicle’s here.

Brought my car in to replace blower motor due to excessive clicking, but the problem became worse when I received the vehicle back from the shop

Great job. Thanks.

I bought a Yukon XL in October and since then, while using the adaptive cruise control, it has disengaged randomly while driving on the interstate. When it does this, I have to turn cruise control on. It has done this about 4 different times. I could tolerate it doing this, but the latest thing it did really concerned me. I was driving on the interstate and was in the left lane and my vehicle randomly slammed on its brakes, as if someone were in front of me, but no one was around. If someone were to be behind me, they would have slammed into my vehicle. When I took my vehicle in this morning I explained all of this. The lady checking me in said that one of the guys wants to ride in the vehicle with me to see it happen for themselves. I questioned her and asked why him seeing it would change anything they do? It never throws up an error or red flag or anything on my dashboard. She went and asked someone something and came back and said a guy took it for a ride himself and it didn't happen while he was driving- which I told them it wouldn't probably happen because it is random. So she ended up saying there wasn't anything they could do for me since my vehicle is fine and there aren't any codes for them to fix. I was frustrated and then proceeded to say that I have a new vehicle and I could potentially cause a wreck in the near future because you all can't fix my vehicle. Needless to say, I am very unhappy with my service because I was there for an hour and 15 minutes and nothing was accomplished.

Service was great, the only complaint I had was my DEF fluid wasn’t topped off like I asked. Your techs miss that because it is not on the inspection list.

Amanda marks is awesome! She really has the customer's best interest at heart! Looking forward to dealing with her and the Leta crew in the future! Thanks

Grace, the young lady that greeted me, oversaw the vehicle maintenance, and checked me out was extremely friendly, professional, and helpful.

The service that requested was completed and the work was satisfactorily done. Thank you.

Despite being extremely busy the entire staff was very helpful and friendly. I've never been disappointed with the service at Cape GMC

Very friendly and helpful when having my vehicle serviced!

Tires were not rotated and I was not informed. The only way I knew was checking them before I went in to pay. I have 2 Miechlin tires on the back and 2 Continental tires on the front. Also, my Fob was not given to me when I paid. My wife had her Fob and drove the car home and I took my truck. I had to make a return trip to get my Fob. Your price to replace the windshield wipers of 179.00 was ridiculous. I can buy a pair at Auto Zone for around 25. 00 and they will replace them free of charge. It was not a very good experience.

Everyone is always kind and friendly.

Excellent

Was good

Outstanding

Great service provided by Terra!! Thumbs up! Appreciate the shuttle by Allison too!!

Everything went very well Amanda was great

They didn't fix the problem that was caused by the shop last time I was in on 10-16-23. I had to wait 4 months to attempt to get it fixed. It took me showing up at the service center to find out that the parts that was supposed to have been ordered was in. Come to find out they had no idea what was wrong, when they told me last time I was there they broke the passenger door latch on the inside of the door and had to order parts to fix it. I show up to show them that the drivers door latch was falling off from when they worked on it last. That's when I was told my parts came in and they could fix the passenger door. But instead they only fixed the drivers door. Grace reminded them that both doors had to be fixed, but only one was. So now I have to make a 3rd appointment to hopefully get the issue resolved. I wonder if it will take another 4 months to get the parts to fix it. I guess I will have to wait and see. So no I am not very happy with the service there.

Very nice

This trip was better than the previous times.