Enjoyed the experience with Frank Leta service department. Looking forward to more pleasant experiences.
12/20/2023
Kevin J. VERIFIED CUSTOMER
Ridiculousness
12/19/2023
David H. VERIFIED CUSTOMER
Really appreciated service manager working our car in on a very busy day!
12/16/2023
Bob T. VERIFIED CUSTOMER
Please provide a phone number on your website. Some of DONT use text messaging. There is a phone number but really have to search for it.
12/13/2023
Ginny M. VERIFIED CUSTOMER
I need coupons sent to me for future oil changes
12/13/2023
Carolyn U. VERIFIED CUSTOMER
It is not fixed yet. They have to order a part.I will be satisfied if it works properly after it is fixed.
12/8/2023
Brenda S. VERIFIED CUSTOMER
I feel the service department does a great job!Everyone is nice and takes time and patience to help me..
Thanks to all!
Brenda Kay Scheper
12/8/2023
Jesse B. VERIFIED CUSTOMER
Do not like texting as a way to communicate very impersonal. Had a 8am appointment and was called at 9 and ask what my truck was there for. Explained that three weeks ago it was there for new shocks and the front shocks snd parts were wrong which was fine. Then got a call last week that parts were in snd scheduled an appointment. Dropped off the night before so they had it at 8am I ask the have it by noon giving them 4 hours to get the two shocks installed so at 2pm I called them all of sudden I got a text snd a call letting me know it was ready. Anyway there is much for improvement
12/8/2023
Len B. VERIFIED CUSTOMER
The control buttons for my information display was slightly inset when I arrived with my vehicle, but the panel had been shoved irrevocably deep into my dashboard when I left. The display had been showing the vehicle mileage, which is now impossible due to the state of the buttons. Other than that, I found the service and communication with the staff exemplary.
12/8/2023
Stacy K. VERIFIED CUSTOMER
It would be really a huge incentive to offer vehicle pick up and delivery. Other than that I was informed of the cost of the maintenance and everyone was super nice. Thank you!
12/8/2023
Don W. VERIFIED CUSTOMER
Greeted with a smile and knew just what I needed and handled my concern very professionally.
12/5/2023
Brandy M. VERIFIED CUSTOMER
It was an enjoyable experience
12/5/2023
Rita K. VERIFIED CUSTOMER
Answered all q's. Checked on my inside fuel filter per my request.
12/3/2023
Tammy B. VERIFIED CUSTOMER
What a nightmare, will never go back for service
12/2/2023
Keith G. VERIFIED CUSTOMER
Great job!
12/1/2023
Daryl H. VERIFIED CUSTOMER
We are over a month into waiting for a part for our vehicle. Minimum correspondence has been provided for the estimated parts delivery date. Minimum correspondence on whether this is a back order issue or part production issue. Thanks, Daryl
11/30/2023
David C. VERIFIED CUSTOMER
I came into the dealership with what seemed what was a wiring issue. It then turned into a 9 week issue with the dealership ultimately falling short on multiple occasions. Very poor communication, lack of knowledge about the vehicle and parts, and overall felt like I was not important during this entire process. Not only was my vehicle not completely fixed, there was trash left in my vehicle by the technicians (half full Red Bull can, bolts and screws left, and paper towels covered in oil left behind). This is by far the worse experience I have ever had to endure.
11/28/2023
Richard G. VERIFIED CUSTOMER
Took to long to find my truck after service, did not put sticker on windshield for next oil change and couldn’t use my debit card properly because the system was not working never had this much with VanMatre...hopefully these miscues are addressed.
11/26/2023
Dalton H. VERIFIED CUSTOMER
I thought the service was great but my glove compartment latch was broke when I got my truck back so I called and they offered to fix it right away no questions asked. So I give them a 10 out of 10 because of the willingness to make it right!!